The role…

At Soho House, the Receptionist is responsible for welcoming, directing or signing in all members and guests to the Soho House property. A successful Receptionist is responsible for being knowledgeable on all aspects of the property, neighborhood and fostering the “home away from home” feeling. We hope that you’re a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!

• Ensure every member is welcomed by name (if local) and guests are welcomed with open arms and in a hospitable manner.
• Manage high-volume phone lines by confidently addressing standard questions about menus, hours of operation, and the availability and pricing of amenities.
• Handle calls related to restaurant inquiries, reservations, general questions, deliveries, and messages from members and employees, providing comprehensive and detailed responses to all inquiries.
• Create reservations for club/restaurant and assist F&B Managers on the floor with service standards and service execution
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check.
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/retrieving their coats and/or items left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess.
• Influence a fun and positive atmosphere by being approachable and professional.
• Punctuating all calls and interactions with friendliness, accuracy, and discretion.
• Performs other duties as assigned by supervisor/manager.

Required Skills/Qualifications

• Minimum of 2+ years’ experience in a similar role.
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Must have knowledge of or used similar software previously; OpenTable, Salesforce and basic AV/IT experience.
• Problem solving skills and bring conflict resolution to any anticipated or current matter.
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed).

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full- Time Employees have sick day's + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.