Membership Manager – Soho House Amsterdam

We are currently looking for a dynamic Membership Manager to lead our social scene within our houses. If you know how to set the vibe and keep it going, can connect with a wide group of people with varied interest and more importantly; connect people together and revel in creating memorable nights, then this may be the perfect opportunity for you. You will be a warm and sociable individual who is passionate about hospitality and all that sits under this from food to drink, music, and culture. If have a strong and genuine passion in connecting with people and are looking for exciting new opportunities, then we want to hear from you!

You will be the key lead in our house to really set the tone regardless if it’s a cold winters school night or a buzzing summers. This is not a traditional customer service role, this is the heart AND soul of every members experience. You will be socially intelligent and know where to curate the evening depending of the feel of the room. This is not only a desk job, this is true human interaction and driving a strong and constant presence in our club.

Key responsibilities:

• Maintain a constant presence on the floor by always engaging with members and building relatable and meaningful relationships
• Key point for coordination of activities between the reception, floor, kitchen and membership team
• Work regular weekly floor shifts, producing a nightly report detailing the profile and atmosphere of the club and observations4
• Connect to all large events (Music, Art, Fashion etc.) across the city so we attract talent to our houses when people are in town
• Be on the pulse of culture about key moments in the city and curate an innovative, fun and inclusive atmosphere to contribute to our diversity in membership
• Act as the face of the House to members and be available to respond positively to all inquiries and needs of our guests and ensure timely resolutions to any issues they may have
• Daily evaluation of membership applications; competent on Salesforce platform where applications are held
• Schedule and host member introductions to House rules and amenities
• Liaise when necessary to resolve any issues with cards, payments or applicant paperwork
• Monitor atmosphere and ambience; ensure that the service and attention our members and guest receive starts at reception and is consistently of top quality throughout their visit
• Host coffee chats, dinners and events for and with members to ensure consistent connection
• Partner with all internal stakeholders by communicating and engaging all areas of the operation to support the member experience
• Address membership enquiries quickly and efficiently and arrange follow up meetings when necessary
• Collaborate with the head of member and communications to support member retention, reducing attrition and increasing renewal ratios as agreed to budget
• Gather feedback about the club (levels of service, facilities and member perceptions) as well as participate in delivering solutions that can manage expectations and support a better experience
• Facilitate access to the club for visiting high profile members and personalities, ensuring they receive good service and enjoy their time as our guests
• Connect and network with the local creative community to build awareness about the House and support the recruitment of new members
• Introduce members to the key people and line staff within the House

Requirements:

• Minimum of 4+ years’ relative experience with a proven track record of joining a professional, efficient, high quality, service-oriented operation with 1+ years Management experience
• A long-term city resident with extensive knowledge of the local area
• Must be fluent in Dutch and/or English
• Must be able to work weekends and evenings 
• Passionate about Hospitality Industry (f&b, music, culture)
• Excellent verbal & written communication skills
• The ability to provide excellent customer service
• Socially intelligent and strong connecting abilities
• Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively

Membership Manager - Benefits 

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• All houses membership
• Salary above Horeca CAO
• Travel allowance > 7.5km
• In house experience after completion of contract
• Soho Friends Membership with discounts on F&B, rooms and Cowshed
• Partnership discounts (Go-Vital, One Fit, Swapfiets and many more)
• Team Events