House Relations Manager - Soho House Copenhagen

We are seeking an excellent and outgoing House Relations Manager to join our team. 

Business Development 

• To create and conduct persuasive sales presentations to prospective clients.
• To solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
• To develop targeted outreach events making personal appearances where required
• To prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account
• To manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.
• Create proposals and contracts for clients and negotiate pricing
• Manage budgets of related areas and ensure that all are profitable
• Maintain up-to-date knowledge of industry trends and best practices
• Develop and implement strategies to increase event & room bookings and revenue
• Create and maintain relationships with clients, vendors, and suppliers, guests and members
• To manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

Reporting

• To report monthly on customer relationships, sales forecasts, and new prospects.
• To maintain a database and track Sales leads, inquiries, lost business, sales revenue, and provide ongoing status reports to GM/AGM

Measures of Success in this role: 

• Achieving revenue targets for the relevant department
• High levels of satisfaction and feedback from clients
• Strong strategic thinking and negotiation skills
• Good organisational and communication skills
• Superb presentation skills
• Ability to interface with wide range of constituent groups
• Budget forecasting skills
• Basic IT and database skills
• Strong math aptitude and ability to attend to detail in transactions
• Meet or exceed goals for new and returning group sales contracts.

What we are looking for – House Relations Manager

A successful House Relations Manager for Soho House will ideally have 5 years experience in a busy high-profile venue and a natural flair for first class service in a similar role. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Innovator and influencer with previous experience managing F&B operations
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in English
• A proven organised way of working and prioritising tasks
• Ability to work and maximize relationships both internal and external
• Full understanding of local authority requirements
• Incredible attention to detail and likes working with orders and purchasing 
•  Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy

House Relations Manager Benefits 

Soho House offers competitive compensation packages for our House Relations Manager that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Free meals whilst on shift
• Every House Membership
• Discount on all Cowshed products (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.  Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. www.sohohouse.com/careers. We’d love you to come on board as our next House Relations Manager