Gym Receptionist - Soho House São Paulo

Scope of the Job

At Soho House the Gym Reception is responsible for a variety of front desk tasks, such as welcoming, signing in and directing members and guests as well as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. A Gym Reception team member is friendly personable, familiar with gym equipment, communicating efficiently and has good computer skills.

A successful Gym Reception may also be responsible for training other members of the Gym Reception team and sharing knowledge on all aspects of House Gym and fostering a “home away from home” feeling as well as scheduling personal training sessions, communicates with members and trainers, and creating a top-notch first impression by providing a warm welcome, tidy appearance and pleasant manner always.

• Welcome every member by name and guest to House Gym, check them in and direct to personal training session, free weights, Technogym equipment, changing rooms or answer any requests as they arise with top-notch customer service
• Assist management with House Gym promotion, scheduling and following up on personal training sessions, maintain/update appointment calendars as well as assist with answering high-volume phone lines and direct appropriately for general inquiries, and deliveries, messages for members and from employees, among other inquiries
• Well-versed on best practices when answering standard Q&A regarding training options, hours of operation and amenity availability/pricing
• Record, document and follow up on all queries, complaints, lost property, and repairs and ensuring the information is delegated to, and resolved by, the relevant department
• Assist members and guests with Technogym equipment as well as clean, sanitary and maintain a safe work environment, reception area and desk
• In real-time ensure any member and guest related concerns are addressed and action items have been set and a manager is notified
• Relationship builder and collaborative with communication and reporting red flags as well as positive feedback to management to assess and implement actionable items
• Adhere to health and safety policy (I.e., IIPP, worker’s comp procedures, and allergy procedures) is always followed as monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable
• Influence a fun and positive atmosphere by being approachable and professional
• Performs other duties as assigned by supervisor/manager.

Experience Required

• • Experience in a similar role.
  • Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
  • Problem solving skills and bring conflict resolution to any anticipated or current matter
  • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  • Strong communication skills and ability to understand and follow written and verbal instructions
  • Flexible schedule and ability to work nights, weekends, and holiday’s (as needed)