Floor Manager Little Beach House - Garraf

JOB SUMMARY:

As a Floor Manager at Little Beach House, your role is to deliver excellent service to create memorable experiences for our members

and guests. Your main focus is to lead efficient, friendly service as per our standards. As a team we work to go the extra mile, keeping things simple and showing collaboration, kindness and passion in everything we do.

Main Duties and Responsibilities:    

• • Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures.
  • Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team.
  • Being visible on the floor and touching every table to check in on their experience.
  • Getting to know members, remembering their names and building connections.
  • Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.
  • Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.
  • Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests.
  Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement.

Requirements..

• 2+ years of Management experience.
• A long-term city resident with extensive knowledge of the local area
• Flexible schedule including weekends.
• Strong organizational and management abilities
• Daily use of the Microsoft Office, Salesforce, and other systems
• Adaptable in various situations
• Professional manner and attitude
• Friendly and approachable
• Strong written and oral communication skills
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
• Ability to work effectively under time constraints and deadlines.
• Passionate about the Soho House upholding its standards and core ethos.
• Communicating openly across departments and working with the management team to deliver elevated experiences.
• Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.
• Supporting recruitment and onboarding new starters according to staffing levels/ head counts.
• Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities.
• Ensuring all opening and closing procedures are completed to standard.
• Maintaining an organised and clean working environment, ensuring all hygiene and safety standards are met.
• Wearing the correct dress code and maintaining the highest level of grooming standards. Checking and maintaining uniform and grooming standards of the team.
• Leading motivating and informative daily team briefings in preparation for shift, to include any menu changes, specials and tastings.
• Preparing and monitoring efficient team rotas and reducing unnecessary overtime.
• Supervising, coaching and training on the job.
• Managing yours and the team's Soho Learn attendance to enhance skills, knowledge and passion.
• Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.
• Supporting the wider team as needed on an ad-hoc basis.
• Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

The Soho Perks…

• Career Development: Soho House can progress your career internationally.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Cowshed Retail Discounts
• Team Member Screenings
• Soho House & Co. Friends Membership
• Cookhouse & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

The location...

Located on Garraf beach, the House has a private Club for our Members and a large space with hammocks on the sand. In addition, it has 17 rooms. Our restaurant offers a menu oriented towards seasonal products and beachfront enjoyment. Ideal to disconnect during the holidays or spend a relaxed time with family or friends.