Club ‘Barcelona Pool House’
Located on ‘Avinguda Tibidabo’, our third House in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18m outdoor pool, a café, plus two floors of club space with a revolving restaurant concept.
The Role…
As Club Manager at Soho House, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food & beverage offerings. Demonstrating a professional approach towards our managers, employees and Members, you are responsible for the day-to-day management of the F&B outlets, any associated events in the club and restaurant including the member and guest experience.
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Main Duties…
- Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
- Ensuring that members and guests have a great experience and resolving any issues before they depart
- Ordering and purchasing of products for the Club and the other F&B outlets.
- Manage and operate the POS system and ensure all items are updated as necessary
- Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
- To ensure that the team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
- Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s deadlines for menu printing
- Coordinate tasks and work with other departments to ensure that the department runs efficiently
- Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
- Ensure employee compliance with company standards and policies and external regulations
- Ensure that employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
- Maintain the highest level of appearance at all times
- Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time
- Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently
What we are looking for...
- Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity
- Innovator and influencer with previous experience managing F&B operations
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English, Spanish and Catalan.
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Personal license holder
- SIA knowledge, understanding and experience
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Every House Membership
- Team Meal whilst on Shift Prepared by our Chefs
- 50% Staff Discount on Food & Beverage and up to 50% off Soho Home & Cowshed
- $100 Staff Room Rate (subject to availability)
- Day off on your Birthday (or the week before/after)
- Anniversary Gifts for Key Milestones