The venue…

SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping.

The role...

We are looking for a qualified, Back of House Manager at Soho House Berlin you will be responsible for ensuring the highest level of cleanliness and efficiency in the entire house. With a detailed knowledge of the Soho House Group and its concept, you will carry out duties as directed by your superior with a professional approach towards our guests, members, and other employees.

Main Duties and Tasks:

• Demonstrate a thorough understanding of the house layout, facilities, and the Soho House Group's concept to provide a seamless guest experience.
• Focus daily on maintaining the highest cleanliness and maintenance standards in all back of house (BOH) areas to uphold Soho House's reputation for excellence.
• Ensuring the courtyard is kept clear, clean, and organized at all times, creating a welcoming environment for staff and guests, making them user-friendly and presentable.
• Manage the distribution of deliveries for all departments, ensuring timely and efficient handling of goods..
• Manage suppliers by implementing delivery "windows" and ensuring adherence to scheduled timings.
• Coordinate team meal setups with the kitchen and stewarding team to maintain the highest level of cleanliness and hygiene.
• Direct staff on proper usage and clean-up after team meals and ensure adequate setups for all servings.
• Maintain clear and unobstructed corridors, emergency exits, and stairs at all times, ensuring safety and accessibility.
• Support the Head Chef and Housekeeping Manager in keeping the trash area clear, clean, and organized to maintain hygienic conditions.
• Implement a recycling system for the house and ensure it is effectively communicated to all staff, providing proper training and follow-up.
• Organize storage areas efficiently to maintain an organized and clutter-free back of house environment.

Responsibilities:

• Attend and actively participate in internal and external training sessions to enhance knowledge and skills.
• Proactively identify cost-saving opportunities within the department, such as controlling wastage and utilities, to contribute to the hotel's financial success.
• Adhere to good safety practices and be well-informed about departmental HACCP, Health & Safety, Fire, Emergency, and Bomb procedures.
• Foster positive and productive working relationships with other employees and departments, supporting all co-workers and treating them with dignity and respect.
• Maintain the highest level of personal appearance, ensuring a professional and well-groomed demeanour.
• Be flexible and willing to carry out any reasonable tasks as requested by management and Managers to contribute to the smooth operation of the hotel.

Job Requirements:

• Ability to work with little supervision and maintain a high level of performance to meet the hotel's standards and expectations.
• Strong customer-oriented approach with a friendly demeanour, ensuring guest satisfaction and loyalty.
• Work quickly and efficiently without compromising on the quality of work, contributing to a productive work environment.
• Pay exceptional attention to detail and follow a structured way of working to ensure nothing is overlooked.
• Provide evidence of being organized and possess excellent planning skills to manage back of house operations effectively.
• Proven ability to manage and lead a small team, empowering and motivating them to excel in their roles.

Additional Points:

• Collaborate with the Maintenance team to address any facility-related and storage issues promptly.
• Conduct regular inventory checks to ensure the availability of essential supplies and equipment.
• Collaborate with the Human Resources department to organize training sessions for BOH staff.
• Keep up-to-date with industry trends and best practices related to back of house management.
• Participate in management meetings and contribute to decision-making processes.
• Serve as a role model for the staff, demonstrating professionalism, integrity, and a strong work ethic.
• Maintain a positive and approachable attitude, encouraging open communication among team members.
• Implement employee recognition and reward programs to boost staff morale and performance.

If you are a proactive, detail-oriented, and customer-focused individual with strong leadership skills, we encourage you to apply for the Back of House Manager position at Soho House Berlin. Join our team and contribute to maintaining the exceptional standards and reputation of our renowned establishment.

Benefits...

• 2 paid 'Volunteer Days' per calendar year (to support charitable causes).
• Soho Friends Membership
• Monthly movie screenings in the in-house cinema with current movies
• Monthly workout opportunities (including inter-departmental).
• Weekly Yoga/Pilates classes
• 50% discount on our Cowshed products
• Discounts with external providers (corporate benefits)

We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.