Section 1: Identifying Information
Position Title: Hospitality Lead - Quick Serve Job Group: Operations
Reports to: Hospitality Assistant Manager, Hospitality Manager Job Code: 84DT1Q
Approvals: Hospitality Assistant Manager, Hospitality Manager Status: Full/Part-time Hourly
Section 2: Position Purpose
A Hospitality Lead - Quick Serve takes a leadership role among fellow servers in providing fast and
efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made
or made fresh-to-order snacks, beverages and entrée items from Sodexo Live!'s Quick Serve menu.
Style of service may be either grab-and-go, restaurant-style or in-seat service format.
The Hospitality Lead - Quick Serve may work at various locations throughout venue decks and
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concourses, including mobile stands, permanent stand fixtures or cafes/bistros. They may handle
monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and
sanitation.
Section 3: Responsibilities, Supporting Actions, and End-Results
Major Responsibility: Support servers and act as a role model in providing outstanding service to all
Quick Serve customers.
Supporting Actions:
Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick
Serve locations at start and close of business.
Follow all Sodexo Live! uniform and grooming standards.
Attend pre-shift or pre-event check-in meetings and follow instructions from managers and
supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
Follow established procedure for time and attendance and taking assigned meal breaks.
Apply consistent focus on the customer and pay close attention to detail in the performance of all
tasks.
Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve
department employees and management.
Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye
contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;
Demonstrate Sodexo Live! standards for guest service.
Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.
Continually observe surroundings and monitor guests to ensure they are properly attended to;
Immediately alert Security of any suspicious activity.
Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information
regarding guest complaints and/or feedback to ensure that customer needs are always met;
Make proactive suggestions for improving the customer experience at all points of sale.
Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards
for sanitation and safe food handling.
2
Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and
complaints; Involve a supervisor when previous methods have been unsuccessful.
Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of
guests to verify age requirements for consumption of alcohol.
* Perform other tasks and duties from time to time, as directed.