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Role Overview
Sodexo is seeking a Patient Services Manager 2 for USC Keck Medical Center in Los Angeles, CA. This prestigious 400+ bed hospital is looking for a dedicated leader to oversee and manage a team of 40 union staff, ensuring exceptional patient services and satisfaction. In this role, you will be responsible for supervising daily operations, fostering a positive work environment, and maintaining high standards of service delivery. If you're an experienced manager with a passion for healthcare and team leadership, we encourage you to apply and join our committed team at Keck Medical Center. Registered Dietitians encouraged to apply!
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What You'll Do
- Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
- Interact with patients and be the primary liaison for the clinical (physicians, nursing, speech therapy and pharmacy) and food service teams.
- Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
- Accountable for the execution of service quality and ensures customer and client satisfaction.
- Conduct patient rounding and service recovery
- Host monthly diet education classes with Nutrition Assistants
- Interact with patients and clinical team to accommodate food allergies and special diets
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Excellent computer skills with experience programing nutrition software required.
- Strong project management experience.
- Strong understanding of regulatory compliance including Title 22, JCAOH or The Joint Commission.
- Previous management level experience and ability to engage and build strong relationships with client management.
- Ability to manage multiple priorities.
- Passion for a high level of customer service.
- Ability to work in a collaborative environment.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.