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Sodexo is seeking a Patient Services Manager 2 for NYC Health + Hospitals/Harlem in New York, NY.

NYC Health + Hospitals/Harlem is a 272-bed acute care facility and a designated Level 2 Trauma Center, with a full spectrum of specialty services, including a burn unit, an adult intensive care unit, a neonatal intensive care unit, a pediatric intensive care unit, and a cardiac care unit. This is the largest hospital in Central Harlem, capable of treating the most seriously ill.

The Patient Services Manager at this location will help manage a team of approximately 10 union employees, have oversight of day-to-day operations, work with concierge teams in the development of food service programs, ensure tray accuracies, accurate completion of paperwork and other duties as assigned. Must have excellent customer service skills in a healthcare setting. Union experience a plus. Hours for this role will vary with some days, evenings, rotating weekends, holidays (hours vary per needs of the business). Must be flexible.

• regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;
• have oversight of the patient Services area, patient food service production, and diet office;
• ensure excellence in service quality and delivery schedules;
• act as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives;
• work with the diet office to review and address any patient menu/meal concern;
• daily patient meal rounding;
• identify process improvement initiatives and oversee the implementation;
• employee training for compliance, safety, sanitation, customer service and HR Functions;
• ensure and drive efforts for Gold Check Standards & HACCP guide lines;
• work with the culinary team staff to address any customer complaints or issues relative to food items