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Sodexo is seeking a Patient Experience Manager for UMass Memorial Healthcare - University Campus, located in Worcester, MA. This facility is a fast pace, high volume Food Services department focused on achieving patient satisfaction. The team is committed to employee engagement, increased collaboration with patient care units. In this role, you will interact with other healthcare professionals to improve the patient experience.
The successful candidate will:
- manage rounding with existing patients, families, and nursing staff
- provide behavioral training and skills development to department and hospital teams
- collaborate with hospital clinical and administrative leadership
- handle the collecting, organizing, and trending of data
- report findings to both Nutrition Services and interdisciplinary teams
- networking with other hospitals to identify best practices
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Is this opportunity right for you? We are looking for candidates who have:
- previous healthcare experience, with a focus on patient services
- demonstrated success with partnering with interdepartmental teams
Please note that employees at this location are required to be vaccinated against COVID-19 including one booster, as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.
Not the job for you?
We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.
Working for Sodexo:
At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
Qualifications & Requirements
Basic Education Requirement: Bachelor's degree or equivalent experience
Basic Functional Experience: 3 years
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.