Job Listing: On Call - Banquet Server
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location: We are seeking an On Call - Banquet Server for the Birmingham Jefferson Convention Complex, the Protective Football Stadium and the Legacy Arena located in Birmingham, AL.
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Principal Function
The On Call Banquet Server will play a major role in ensuring a pleasant experience for Sodexo Live! guests who attend catered breakfasts, coffee breaks, luncheons, dinners, receptions and other organized group affairs involving food and beverage service.
The On Call Banquet Server will actively participate in the preparation, set-up, service, break-down and cleanup of catered functions. Their highest priorities will be to support overall profitability and guest satisfaction by providing exceptional customer service while maintaining Sodexo Live!'s standards for safety, cleanliness, sanitation.
Essential Responsibilities
- Maximize customer satisfaction and support banquet operations by assisting in executing catered events and functions in accordance with Sodexo Live! standards, guest expectations and specifications as per Banquet Event Orders and catering contracts.
- Collect and deliver necessary supplies to event site as directed.
- Take care in the handling and storage of all catering hardware, equipment, linens and serving supplies needed for catering setup and event service.
- Deliver food and drinks to guests in a prompt and accurate manner based on established menus and event specifications.
- Provide special attention to the head table or VIP tables, as assigned.
- Demonstrate a thorough knowledge of menus and food and beverage offerings.
- Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints; Involve a supervisor when previous methods have been unsuccessful.
- Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.
- Communicate as necessary with Catering Sales team, Kitchen, Stewarding, and Beverage departments.
- Ensure the disposal or safe storage of leftover event food as prescribed by the management or Chef
- Confer with management regarding problems or issues in a timely manner so as not impact service or timing of events.
Other Requirements:
- Must be able to lift and carry up to 50 pounds in weight (storage bins, shelves). Must be able to maneuver in an often tightly quartered environment.
- Hours are often extended or irregular to include nights, weekends and holidays.
Sodexo Live is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.