Job Listing: Hospitality Supervisor - Catering
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location: We are seeking a Hospitality Supervisor - Catering for the Shedd Aquarium located in Chicago, IL.
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At Shedd Aquarium, you will be part of a team-oriented, innovative environment that values partnership, conservation, and exceptional guest experiences. As a Culinary Supervisor with Sodexo Live!, you'll contribute to Shedd Aquarium's mission to make a difference every day-for animals, conservation, and our guests. We are looking for individuals who are passionate about culinary arts, teamwork, and guest service, and who share our commitment to creating unforgettable experiences for visitors from around the world.
Join us in providing a unique and memorable dining experience at one of Chicago's most beloved cultural institutions!
Principle Function:
The Catering/Retail Supervisor at Sodexo Live is responsible for overseeing the day-to-day operations of banquet events, ensuring smooth execution and exceptional service. This position involves managing banquet staff during events, ensuring adherence to company service standards, and addressing guest needs promptly and professionally. The Catering/Retail Supervisor serves as the primary point of contact during events, facilitating communication between teams to maintain high-quality service and ensure client satisfaction.
This role requires hands-on leadership, attention to detail, and the ability to problem-solve in a fast-paced environment. The Catering/Retail Supervisor assists in the training and mentoring of staff, ensuring consistent performance and a positive team culture. By supporting the banquet manager and taking ownership of event logistics, the banquet supervisor plays an integral part in the success of events at Sodexo Live.
Essential Responsibilities
- Oversee and guide banquet staff during events, ensuring service standards and event timelines are met.
- Coordinate with kitchen staff, event planners, and other departments to ensure seamless execution of all banquet functions.
- Handle on-the-spot guest inquiries or concerns, providing solutions to maintain satisfaction and professionalism.
- Handle day to day retail operations
Qualifications
- Previous experience in banquet operations or a supervisory role within the hospitality industry.
- Strong leadership and communication skills, with the ability to motivate and manage a diverse team.
- Excellent problem-solving abilities and a detail-oriented approach to managing event logistics.
- Flexibility to work evenings, weekends, and holidays to accommodate event schedules.
Other Requirements:
- Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
- Catering experience
Hours may be extended or irregular to include nights, weekends and holidays.
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.