Hospitality Retail Cashier

service within Sodexo Live!'s retail merchandise outlets and points of sale. Assigned work areas may
include permanent stands or mobile stands or kiosks, typically within a sporting arena, as well as in venue retail stores and/or stand-alone retail stores where sports-related merchandise is sold.
The Specialty Retail Cashier will support Sodexo Live!'s goal to be #1 in Event Hospitality by upholding
Sodexo Live!'s standards for handling cash and credit card transactions.

Responsibilities, Supporting Actions, and End-Results

Major Responsibility: Provide outstanding service to all specialty retail customers.

Supporting Actions:
Participate in and foster positive team relations with fellow cashiers, other Specialty Retail
department employees and management.
Follow all Sodexo Live! uniform and grooming standards.
Attend pre-shift or pre-game check-in meetings and follow instructions from managers and
supervisors; Ask questions to ensure clear and complete understanding of needs and
assignments.
Follow established procedure for time and attendance and taking assigned meal breaks.
Apply consistent focus on the customer and pay close attention to detail in the performance of all
tasks.
Acknowledge each guest who enters specialty retail areas; Display alert posture, smile, make
direct eye contact and offer a sincere verbal greeting; Be courteous and professional in all
interactions; Demonstrate Sodexo Live! standards for guest service.
Offer assistance to guests in locating specific desired merchandise; proactively inquire if they are
in search of a particular item.
Be fully knowledgeable of merchandize inventory and available styles, colors, sizes and options
for each item, offer proactive assistance in answering guest questions; in instances where you
are unsure of an answer to a guest's question, contact Retail Supervisor or Manager to find out.
Use suggestive selling techniques by recommending specific items: "This is our best seller,"
or "This is my personal favorite."
Utilize up-selling techniques by recommending additional items that complement items already
being purchased.
Continually observe surroundings and monitor guests in retail areas to ensure they are properly
attended to, even when 'just browsing', immediately alert Security of any suspicious activity.
Maintain positive, on-going communication with Retail Supervisor; Relate information regarding
guest complaints and/or feedback to ensure that customer needs are always met; Make proactive
suggestions for improving the customer experience in retail outlets.
Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and
complaints: Involve a supervisor when previous methods have been unsuccessful.
Perform other tasks and duties from time to time, as directed.

End Results: Guests receive an excellent experience; Operations runs smoothly and efficiently; Profitability is
maximized; All Sodexo Live! standards for guest service, safety, sanitation and product quality are met.
Sodexo Live! retains an excellent reputation; Service, revenue and profit goals are achieved.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.