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Role Overview
Use your passion for service to create a positive impact and make a difference.
We are seeking a General Manager of Environmental Services for a growing healthcare account in Lumberton, NC overseeing a team of 80 at multiple locations. UNC Health Southeastern, part of the UNC Health System, has over 300 licensed beds and 30+ outer buildings. This Director will oversee Environmental Services operations at the main hospital and outer buildings that is part of UNC Southeastern. This person is a trusted advisor central to the client partnership and key to delivering results that meet client needs. The role will have direct accountability for operational excellence - achieved by delivering on our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable. The lead candidate should have experience in Environmental Services, strong financial acumen, talent management, communication skills and front-line leadership, in addition to a demonstrated track record of developing strong client relationships.
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What You'll Do
- be a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
- are results and safety driven;
- have in-depth knowledge of housekeeping systems and procedures;
- have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
- have 5+ years previous custodial / housekeeping or similar management experience, in a hospital or hotel; healthcare experience preferred
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Experience in Environmental Services operations management
- Knowledge of latest trends and innovations to drive client value
- Track record demonstrating strong leadership skills
- Ability to build and develop a strong team
- Strong organizational skills
- Client relationship skills
- Strong communication skills
- Business development skills to identify and successfully target growth opportunities among existing clients
- Financial and creative problem-solving acumen.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years