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Role Overview
Sodexo is seeking a Food Operations Manager 3 for Yale New Haven Hospital-York St. in New Haven, CT
Yale New Haven Hospital (YNHH) is a 1,541-bed facility and the second-largest hospital in the United States. It serves as the primary teaching hospital for the Yale School of Medicine and the Yale School of Nursing.
The Food Operations Manager 3 reports to the Executive Chef 4, manages a team of approximately 30 staff, and oversees the daily operations of the New Haven Cafe retail space within the YNHH clinical building. This location features a Peet's Coffee station and a dining area offering grab-and-go options, pizza, deli, self-service salad, and rotating entrée selections.
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The ideal candidate will have a strong background in culinary and retail foodservice operation in a hospital setting, with a focus on high-level customer service and team leadership in a union environment. This position is responsible for ensuring seamless daily operations, optimizing efficiency, and enhancing the overall dining experience for customers.
Apply today to be part of our dedicated team at Yale New Haven Hospital - York Street.
What You'll Do
- Manage daily foodservice operations, ensuring quality, efficiency, and customer satisfaction.
- Supervise and develop a high-performing team, fostering a positive and productive work environment.
- Oversee labor management, scheduling, and payroll through Kronos.
- Handle cash management, ensuring proper handling, reconciliation, and accountability.
- Monitor inventory, waste management, and cost control measures to drive financial performance.
- Implement and maintain food safety and sanitation standards in compliance with Sodexo and regulatory guidelines.
- Engage with customers to gather feedback and enhance service offerings.
- Collaborate with hospital leadership to align foodservice operations with institutional goals.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Previous experience in foodservice operations management, preferably in a healthcare or retail food environment.
- Strong leadership skills with a proven ability to motivate and develop teams.
- Experience with labor management systems such as Kronos.
- Proficiency in cash handling and financial oversight.
- Excellent customer service skills with a commitment to enhancing the guest experience.
- Knowledge of food safety regulations and best practices.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.