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Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.
Sodexo is seeking a dynamic Food Operations Manager 2 to join our food services healthcare team at Erlanger East Hospital in Chattanooga, TN. Erlanger East Hospital is a full service 120-bed community hospital with a "lifestyle focus." Erlanger East embraces a healthy lifestyle and is looking for food management to enhance their image in healthy food.
The Food Operation Manager will report to the General Manager and will be responsible for day to day oversight of retail, catering, patient food service satisfaction, and the operational effectiveness at the unit. The department uses At Your Request Room Service for patients and has a Fresh Inspirations Café. This position will support 10-15 frontline employees.
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Additional Responsibilities:
- Oversite of 10-15 employees in the department
- Responsible for identifying process improvement initiatives and overseeing the implementation.
- Ensures that employees demonstrate an active customer hospitality orientation toward both clients and customers.
- Integrate fully within our client's organization by becoming a trusted adviser with a customer service focus.
- Responsible for driving patient satisfaction results by regularly analyzes patient satisfaction data
- Ensures compliance to food safety, sanitation, and overall workplace safety standards.
- Must meet (or exceed) Sodexo standards of operations.
- Creates a positive environment and successfully motivates and manages team.
Ideal Qualifications:
- Exhibit Sodexo's "CARES" behaviors (Compassion, Accountability, Respect, Enthusiasm and Service)
- Proven ability to develop and grow strong relationships with key facility leaders
- Drive Employee Engagement & Shared Governance
- Have a proven track record of improving Patient, Employee and Customer Satisfaction
- Have extensive knowledge and demonstrated experience with FMS, OMD, Labor Management programs, "Expressly For You" patient meal service, Health Touch, Cater Trax and Service Depot
- Have extensive experience with Sodexo Food & Physical Safety standards
- Exhibits "Drive & Dependability".
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.