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Put your passion for people to work and make a real impact on patient satisfaction.

Sodexo is seeking an Environmental Services / Custodial Manager 2 for full service account at Penn Presbyterian Medical Center located in Philadelphia, PA. This is a Mid-Shift position with dotted line management responsibility of a team of 20, with some weekend and holidays required depending on the needs of the business. This position will directly oversee Patient Progression/Patient Throughput primarily for the Environmental Services department, but will have some responsibility in Patient Transport when support is needed. The hours are generally 11:00am - 7:30pm Tuesday-Saturday. Experience with EPIC bed discharges, bed management, and turnover is key. Prior Environmental Services/housekeeping experience is required, must be results driven, understand employee engagement, and be committed to a winning culture.

• be responsible for walking this 550K square foot facility and monitoring the boards in EPIC;
• drive success to reduce bed turnover;
• strip rooms and remove linens to help expedite room turnover;
• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• work with the Environment of Care Committee and Infection Prevention Director;
• effectively manages the Unit Operating System; and/or
• support a diverse and inclusive workforce.

• have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• have experience effectively managing projects within agreed upon timelines;
• are results and safety driven;
• have in-depth knowledge of housekeeping systems and procedures;
• have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, health care experience preferred;
• are proficient with computers and other technology.