Job Listing: Concessions Sales Manager
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location: We are seeking an experienced Concessions Sales Manager for Indiana Convention Center located in Indianapolis, IN.
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Unit Description:
The Indiana Convention Center is located in the heart of the 12th largest city in the U.S., Indianapolis, Indiana. The state capital, Indianapolis ranks in the top 25 most visited cities in the country, with 18 million annual visitors. Indianapolis International Airport accommodates 150 flights each day, carrying 7.4 million yearly passengers to and from the Circle City.
Now one of the largest convention centers in America, the Indiana Convention Center is connected by skywalks to more hotel rooms than any other city in the nation. Also linked to the center is a four-story urban shopping mall, surrounded by more than 200 restaurants and clubs, well-known sports venues, and a 10-block state park that features top museums, green space and a convenient canal walk. It's the reason Sports Illustrated's Peter King calls Indianapolis "the most walkable downtown in America."
Principal Function:
The Concessions Sales Manager is responsible for managing the concessions operations within a convention center, focusing on maximizing revenue, enhancing guest satisfaction, and ensuring efficient operations. This role involves strategic planning, team leadership, and collaboration with other departments to deliver exceptional food and beverage services for events and conventions.
- Develop and implement strategies to drive concessions sales and increase profitability.
- Oversee day-to-day operations of the concessions stands, including staffing, inventory management, and vendor relations.
- Partner with the event planning team to understand specific needs and requirements for each convention or event.
- Develop and implement customer service protocols to ensure a positive experience for convention attendees.
- Prepare and manage budgets for concessions operations, tracking expenses and ensuring financial targets are met.
- Plan and execute concessions setups and ensure smooth operations during events.
- Evaluate post-event performance and gather feedback to improve future operations.
- Handle customer complaints and feedback promptly and professionally.
- Ensure that all concessions areas meet health, safety, and sanitation standards.
Qualifications/Skills:
- Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
- A minimum of 2 years of previous leadership experience within a diverse food and beverage environment.
- Venue catering/concessions experience strongly preferred, as this position will have responsibility over multiple locations within the convention center.
- Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
- Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable.
- Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
- Self-starter who can work independently and, on several tasks,/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
Other Requirements:
- Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly quartered environment.
Hours may be extended or irregular to include nights, weekends, and holidays.
Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.