Section 1: Identifying Information
Position Title: Hospitality Supervisor - Catering Job Group: Operations
Reports to: Hospitality Manager - Catering, Catering Sales Manager Job Code: 84B5EC
Approvals: Hospitality Manager - Catering, Catering Sales Manager Status: Full/Part-time Hourly
Section 2: Position Purpose
The Hospitality Supervisor - Catering is directly responsible for creating unique dining experiences by
actively supervising and participating in the execution of catered functions, to include breakfasts, coffee
breaks, luncheons, dinners, receptions and other types of events, including off-site events.
Under the Director of the Catering Sales Manager and Hospitality Manger - Catering, and working closely
with culinary and operations staff, they will contribute to ensuring that events are executed smoothly and
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in accordance with client specifications. They will work with the Catering Sales Manager to ensure
Sodexo Live!'s overall standards for accuracy, efficiency, quality and financial performance are met.
Section 3: Responsibilities, Supporting Actions, and End-Results
Major Responsibility: Help to maximize Sodexo Live!'s Catering revenue and ensure operational
excellence by following established Catering systems, practices, guidelines policies and standards.
Supporting Actions:
Follow Banquet Event Orders (BEO) as outlined; Confer with Catering Sales Manager to ensure
clear understanding of all event specifications.
Collect and/or coordinate delivery of necessary supplies and equipment to event site; Double-
check china, glassware, sliver, linen and other supplies to BEO specifications.
Ensure assigned work area is clean and properly maintained; Conduct pre-function walk-thru of
all event spaces.
Ensure that all servers are present, in proper uniform and that all are well groomed.
Train, delegate and assign responsibilities to servers; Ensure understanding of set-up, flow of
event and service details based on instructions set forth in the BEO.
Provide consistent floor supervision during events; Monitor flow of service and maintain
continuous communication with kitchen.
Ensure that servers are assigned meal breaks and that proper time and attendance procedures
are followed.
Enforce sanitary practices for food handling throughout all dining areas.
Ensure proper sale and service of alcoholic beverages at catered events; Monitor activities of bar
staff to ensure that all served guests are of legal age; Control and monitor security of cash and
liquor inventory.
Assist in facilitating special guest requests; Intervene in instances of guest dissatisfaction; Work
diligently to resolve issues and address concerns so that no guest leaves unhappy.
* Coordinate the disposal or safe storage of leftover event food as prescribed by the Manager or
Chef.
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End Results: Sodexo Live! retains an excellent reputation; Service, revenue and profit goals are achieved.