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Sodexo Live! Airline Lounge Segment has an exciting opening for a Club/Lounge General Manager at the brand-new Virgin Atlantic Clubhouse at LAX, set to open in March 2025. This luxurious space is dedicated to elite passengers, providing them with the unique Virgin Atlantic experience, including à la carte dining, premium cocktails, and exclusive relaxation areas. As we prepare to mobilize the lounge, we are seeking a dynamic and energetic General Manager focused on elevating the guest experience to the highest standard.
The Virgin Atlantic Clubhouse offers guests the opportunity to relax and rejuvenate with a menu that features a mix of contemporary international cuisine and British classics. Guests can enjoy à la carte dining with fresh, seasonal ingredients or sip on premium beverages from the full-service bar. As the General Manager, you will lead the daily operations and manage a dedicated team of bartenders, cooks, supervisors, and appearance care staff, ensuring a seamless guest experience that reflects Virgin Atlantic's luxury brand.
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This is a hands-on manager role, actively involved in daily service operations. The ideal candidate will have extensive experience in food, beverage, and culinary services, a strong attention to detail, and a deep commitment to customer service excellence, all while maintaining the signature Virgin Atlantic safety and service standards. You will also be responsible for managing financials and cost controls to meet both Sodexo and Virgin Atlantic's business goals.
If you have experience managing food and beverage outlets at a high-end hotel, private club, or other upscale hospitality venue, we want to hear from you!
The successful candidate will:
- Oversee daily food operations, ensuring the delivery of a high-quality product in line with Virgin Atlantic's premium standards, including a full à la carte dining experience.
- Achieve both company and client financial targets and goals, contributing to the ongoing success of Sodexo Live! and Virgin Atlantic.
- Develop and maintain strong client and customer relationships to ensure brand alignment with Virgin Atlantic's service philosophy.
- Motivate, coach, mentor, and develop frontline (hourly) staff, embodying the spirit of Virgin Atlantic's customer-focused culture.
- Ensure Sodexo standards are met, including compliance with company food and physical safety programs.
Is this opportunity right for you? We are looking for candidates who:
- Have a proven track record demonstrating strong leadership skills, with the ability to work collaboratively at all levels of the organization, maintaining Virgin Atlantic's premium customer service ethos.
- Are able to manage multiple priorities, exhibit professional communication skills, and share a passion for delivering top-tier customer service.
- Exhibit flexibility to take on additional responsibilities as needed to support Virgin Atlantic's brand and the evolving demands of elite travel.
- Have experience with automated food inventory, ordering, production, and management systems, as well as menu graphics programs.
- Must be able to pass a TSA background check and obtain an LAX Airport Badge.
Take a closer look at Sodexo Live! and our Airport Lounge Segment: Click Here
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Paid Airport Parking. Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
Qualifications & Requirements
Basic Education Requirement - Bachelor's Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.