Build the future of the AI Data Cloud. Join the Snowflake team.
The AV Team at Snowflake is seeking a highly motivated AV Technician. This role is key to maintaining our growing AV portfolio across our global offices, running large events, and managing the AV team ticket queue. This role will report into the Sr. Manager of Audio Visual and join a growing team within the IT Operations organization.
PROFESSIONAL FUNDAMENTALS :
- Will work independently without supervision.
- Works with a high degree of integrity and accountability.
- Results oriented, leveraging metrics to make strategic decisions.
- Drills into issues and sees them through to resolution.
- Calm during high stress situations.
- Looks for problems to fix rather than waiting for things to break.
- Seeks professional development opportunities within the AV space.
- Strong collaboration skills and works well with others.
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RESPONSIBILITIES/DUTIES :
- Support and maintain Snowflakes Audio/Video tools - both physical hardware and software/SaaS.
- Document and maintain accurate records of AV system configurations, equipment inventory, and service requests.
- Provide remote AV support to satellite offices.
- Provide support for company events - including company all hands.
- Work cross functionally with workplace, networking, and platform teams to troubleshoot and resolve AV related issues.
- Help run and support our Customer Experience Center
- Manage the AV Team ticket queue, working directly with employees to resolve their AV related issues.
- Build Knowledge based Articles on common issues within the AV space.
- Evaluate new technology and conduct proof-of-concepts.
- Analyze day to day operations for potential automation opportunities.
- Executive meeting and special event support
- Occasional, limited travel may be required for this role.
QUALIFICATIONS/EXPERIENCE :
- Understanding of the Zoom Admin Portal and Zoom Rooms.
- Knowledge of audio and video components, signal types, cables, signal flow. Comfortable troubleshooting AV issues independently.
- High level of customer service and professionalism. Ability to explain complex technical situations in an easy to understand manner.
- Experience installing and/or maintaining corporate AV hardware like QSC, Logitech, Samsung, etc.
- Strong verbal and written communication skills.
- Experience running live events.
- Familiar with Google Workspace and ServiceNow.
- Experience supporting C level executives
- Certified Technology Specialist (CTS) certification and/or any other AV industry certifications highly preferred but not required.
- Experience with Microsoft Teams, Google Meet, and Jira/Confluence preferred but not required.
Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $108,000 - $143,800.
- Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?