Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Sr. Digital Ad Support Specialist to join Snap! As a member of the Digital Ad Support team, you will perform deep analyses on client campaigns and work with account teams to unblock clients. Working from our Singapore office, you’ll collaborate with our Sales teams to drive revenue and performance for advertisers on Snap.
What you’ll do:
Serve as the main point of contact in the Auction for local sales teams by providing onboarding, ongoing support, and proactive strategy planning
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Leverage an expert-level understanding of our auction marketplace to provide deep-dive analysis that helps our largest partners succeed on our ads platform
Partner with internal teams such as Sales, Product Quality, and Sales Operations to drive data-backed improvements to support processes
Educate and train internal Sales teams on campaign management strategies and performance improvements based on advertiser goals
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
Identify trends in requests to detect issues and implement improvements to the Snap product offering
Mentor junior team members and act as a point of escalation for guidance/complex cases
Maintain established QA scores on responses and adhere to operational KPIs
Knowledge, Skills & Abilities:
2+ years working in Zendesk, Salesforce or other CRM
Data-driven and able to work with large data sets in Excel to solve business problems, and providing practical insights via data visualization software (Looker, Tableau, etc.)
Excellent written, verbal, and presentation skills with strong interpersonal skills
Strong attention to detail and organizational skills
Flexibility to work shifts to ensure coverage for our customers and escalations
Proven project management skills; identifying problems areas, designing solutions, and driving them to completion
Mastery of programmatic ad buying and auction marketplace dynamics; ability to draw inferences into how macro-level trends impact advertisers on a micro scale
Ability to generate actionable and impactful insights about complex auction behavior and effectively communicate strategies with the sales team and clients
Experience offering proactive delivery suggestions and addressing client objections
Demonstrable track record of preparing and leading trainings
Team player with a demonstrable track record of leadership
Data-driven and able to work with large data sets in Excel to solve business problems, and providing practical insights via data visualization software (Looker, Tableau, etc.)
Minimum Qualifications:
Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field
3+ years in digital advertising, technology or other related field
Preferred Qualifications:
3+ years experience in advertising-related technical troubleshooting working with brand and/or direct-response advertisers
Our Benefits: Snap Group Limi is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.