Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for a Law Enforcement Relations Officer to join team Snap! As a member of the Law Enforcement Operations team, you will be responsible for 24/7 coordination with Indian law enforcement agencies and related stakeholders in processing legal requests addressed to Snap including user data, content/account takedown and emergency requests. You will also function as Snap’s Nodal Contact Person under the new Intermediary Guidelines. Working from our Mumbai office, you will collaborate with cross functional partners (including Legal, Public Policy and Trust & Safety) to assist law enforcement and protect Snapchatters.

You must be an Indian resident to apply for this role. 

What you’ll do:

• Accurately review, index and advise on legal requests from Indian law enforcement agencies, ensuring that all requests are handled in accordance with applicable law, Snap’s terms of service, and law enforcement guidelines.

• Advise on complex and urgent requests, escalations, and issues within a short turn-around time and, in consultation with leadership, help determine the best response.

• Collaborate with internal and external counsel, and cross-functional partners (including Public Policy and Trust & Safety), on escalations and engagement with Indian government and law enforcement agencies.

• Develop a strategic program for establishing and maintaining effective working relationships with national and state law enforcement agencies, regulators, and industry leaders under the supervision of the Snap Public Policy team.

• Assess potential impact of Indian regulatory developments (including those related to online safety, security and law enforcement) on  Snap’s existing policies/processes and propose changes and enhancements to internal operational workflows to ensure compliance.

• Develop content and materials to be used in Outreach, including presentation materials and talking points.

• Have co-ownership, with Trust & Safety and Public Policy, in developing the India specific Transparency Report

• Educate law enforcement agencies on Snap’s terms and policies, and on effectively using Snap tools and processes to report violations and make legal/emergency requests.

• Clearly respond to process and internal policy inquiries from law enforcement, government agencies both in writing and verbally.

• Represent Snap at conferences and meetings organised by law enforcement/ government agencies and communicate Snap’s policies on handling legal requests.

• Assist in the identification, analysis, monitoring and documentation of trends and patterns that might be evident from the processing of Indian legal requests.

• Deliver key projects within the LEO roadmap, including execution; measured progress; and presenting results to stakeholders throughout.

• Develop training materials and deliver training

• Review team members’ work products and provide constructive feedback that will help them grow and develop their career at Snap. 

• Serve as a consultative partner with our vendor team and provide expertise for processing all types of legal requests with a high degree of quality and efficiency and routinely assess vendor(s) for contract compliance.

Minimum qualifications:

• 5+ years of experience working in law enforcement, legal, compliance, or a related field

• 2+ years of previous people management experience

• 2+ years of experience working directly with Indian government or law enforcement agencies

• Bachelor's degree in criminal justice, political science, sociology, public administration, international relations, computer science, or another related area of study

• Ability to communicate effectively in English and Hindi, both verbally and in writing


Preferred qualifications:

• Flexibility to work as a part of a globally-dispersed 24/7/365 team, including attending virtual meetings outside business hours.

• Familiarity with the Indian Judicial System and the Indian Penal Code (IPC), especially laws related to governing content (e.g. s.69A, IT Act and related rules), disclosure of user data (e.g. s.91, CrPC) and Personal Data Protection on intermediary platforms

• Ability to work and to thrive in a fast-paced, deadline-oriented environment with high-volume workflows, high-pressure escalations, grey areas and ambiguity

• Fluency in additional languages, such as Bengali, Marathi, Telugu or Tamil

• Experience with accurately reviewing, processing and summarizing Indian legal requests

• Ability and readiness to work off hours, including weekends and holidays

• Ability to travel (as required) within India (subject to prevailing COVID-19 travel guidelines).

• Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)

• Meticulous attention to detail

• A passion for Snapchat and online safety!

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.