The Global Security Organization (GSO) plays an important role in delivering on Snap’s “Duty of Care” to its employees, guests, and customers — while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.

We're looking for a Global Resiliency Program Manager to join Snap Inc! As a member of the Global Security Team, you will work under the direction of more senior staff to support and maintain the Global Resiliency Program. Working from our London office, you will develop and maintain crisis management and incident response procedures, business impact analysis, risk assessments, and resiliency plans for our critical activities around the world. You will also perform updates to information supporting the program and will work closely with resiliency partners across the organisation to ensure effective and accurate information.  

What you'll do:

• Be responsible for incident response and management. 

• Manage and enhance the follow the sun support model for incident response across all regions, working closely with the Global Operations Center (GOC) and Regional Security Managers (RSM).

• Complete business impact analysis, risk assessments and develop resiliency plans.

• Coordinate, schedule, and facilitate regular testing of all technical components of incident response. Report on results, and keep track of follow-up items. 

• Maintain resiliency software used to support program activities.

• Develop processes and procedures to ensure program information is accurate and accessible.

• Prepare analysis and coordinate readiness exercises and the effectiveness of resiliency plans.

• Assist in the development and facilitating resilience awareness and incident response training.

• Identify, develop, and deliver program related training across the organisation.

• Provide input into strategic planning and take ownership of managing projects.

Knowledge, Skills & Abilities:

• Experience with crisis management and incident response

• Experience conducting and business impact analysis, risk assessment, and plan development.

• Experience working with resiliency software and emergency notification systems. 

• Ability to efficiently balance multiple projects simultaneously, while coordinating with internal and external consultants, vendors, and other partners.

• Strong analytical and problem-solving skills and the ability to accommodate tight time constraints and shifting priorities.

• Goal-oriented and able to navigate ambiguity while operating with minimal direction.

• Excellent verbal and written communication skills.

• Able to think creatively and challenge the status quo.

• Ability to travel domestically and internationally as needed.

Minimum Qualifications: 

• Bachelor's degree in the subject or equivalent years of experience

• Resiliency Planning (Crisis Management, Business Continuity, and Disaster Recovery) experience or related field

Preferred Qualifications:

• 2+ years of experience working with Fusion RM, Everbridge Mass Notification

• 2+ years of experience working for a multinational organisation

• Related professional certification

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!