Company Overview

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

As a SkyePoint employee you will be given the opportunity to support some of our nation’s most critical information systems by utilizing not only your existing cybersecurity skills and talents, but those that you will learn in your new role. In your new role as a cyber security professional, you will protect our customer’s most sensitive data and complex systems from all forms of threats including cyber-attacks, insider threats, rogue network devices, and malicious software and applications. You will work with a team of like-minded professionals to share and collaborate upon your ideas to improve the cybersecurity infrastructure, architecture, and configuration deployments. Your ideas and contributions will matter.

This is a contingent position based upon customer approval.

Position Details and Responsibilities

SkyePoint Decisions, Inc. is seeking a highly motivated, team-oriented individual to fill the role of Exchange Administrator. The selected individual will support the Department of State and will require a qualified team member to perform Microsoft Windows Server and Microsoft Exchange Systems monitoring, maintenance, incident resolution and implementation of standard change. This program supports IRM users globally across the enterprise on a 24x7x365 basis.

This is a hybrid position in the Washington, DC office Tuesday - Saturday.

• Receive technical work assignments – ServiceNow, SCOM monitoring, etc. 
• Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures. 
• Perform user account and mailbox moves on Exchange 2019 email systems. 
• Perform basic M365 account administration requirements as documented in SOP 
• Add/delete/modify Distribution Lists. 
• Troubleshoot and resolve user Outlook Client issues: setup, permissions, junk mail, and mailbox size increase. Add/modify Outlook shared calendar. 
• Provide technical support for backup systems (Avamar and CommVault) per SOP 
• Assist customers with PST mapping modify/restore. 
• Complete shift logs and turnover. 
• Reply to all customer inquiries within the required SLA and MTTR 
• Document issues and escalate to next tier support as necessary. 
• Monitor systems console and remediate alerts. 
• Perform server builds and decommissions per SOP.

Qualifications

Required Qualifications:

• Bachelor’s Degree in related IT field or additional years of related IT experience.
• 3 – 5 years Windows Server and Microsoft Exchange experience. 
• Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc. 
• Proficient in following standard operating procedures and comply with data entry standards. 
• Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary. 
• Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory. 
• Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts. 
• Possess strong work commitment to perform on shift as scheduled. 
• Possess strong oral and written communication skills to escalate problems encountered. 
• Experience with ServiceNow. 
• Demonstrate working knowledge of basic service delivery best practices and principles. 
• Ability to efficiently manage outages and the corresponding incident management processes. 
• Must be a US citizen and have an Active Top Secret clearance.  

Preferred Qualifications:

• Operations Manager (SCOM) 
• Backup systems (Avamar and CommVault) 
• CompTIA Network+, CompTIA A+ 
• ITIL Foundation and/or ISO20K experience a plus 

What We Can Offer You:

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• SkyePoint DoD SkillBridge Industry Partner Fellowship Program

• Flexible Work Environment

Compensation:

Salary Range: $60,000-$71,000

The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package. 

Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate’s combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.

In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.

Skyepoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.