At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Senior Coordinator, Training and Quality Assurance
Signify Health is seeking a dedicated and experienced Senior Coordinator, Training and Quality Assurance. The ideal candidate has a background in quality assurance processes, training initiatives, and monitoring performance metrics to ensure that our Clinician Support team meets high quality standards of service. This role is vital in maintaining our clinician experience and improving overall quality.
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About the Team:
The Clinician Support team serves as the primary resource for resolving service delivery challenges, ensuring an efficient and positive experience for both members and clinicians.
Job Responsibilities:
Conduct regular call and case audits to assess compliance with company policies, procedures, and quality standards
Implement quality monitoring criteria
Facilitate training programs to enhance the Clinician Support team skills and ensure consistency in quality service
Collaborate with leadership to identify training needs and performance gaps
Analyze performance metrics to identity trend an areas for improvement
Recommend and implement process improvements to enhance overall quality and effectiveness
Basic Qualifications:
3+ years professional experience, preferably within a Healthcare Organization or Operations function
Strong knowledge of training methodologies and quality assurance practices.
Ability to work independently and manage multiple projects simultaneously
Proven track record of timely and accurately completing assigned tasks
Excellent verbal and written communication skills
Advanced skills in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology.
Advanced skills in Salesforce and Five9
Ability to travel up to 10% (if not located in the DFW Metro)
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 07/09/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.