How will this role have an impact?

The Business Process Manager is a key independent contributor role within Signify’s Travel department, a team responsible for the intake, qualification, and logistical bookings of ~72k annual air, car, and hotel requests for Signify Health clinicians. Relying heavily on manual workflows and multiple systems, the team is dependent on the Business Process Manager role to focus on the design and implementation of process improvement initiatives, workforce management dashboards and distribution, and achievement of a 2 year operational roadmap to bring near and long term valuable outcomes, positively impacting the ~180M budget, delivery of capacity through prompt, effective, service-focused travel bookings, and Signify’s clinician experience as a whole.

This role will report directly to the Sr. Director of Operations, Travel Logistics.

What will you do:

• Serve as a subject matter expert and key collaborator to all Travel team stakeholders, working directly with Capacity Management, Clinician Experience Operations, Product, and Finance
• Establish improved operational processes, creating artifacts such as implementation plans, SOPs; Plan, deliver, and lead the delivery of the assigned process improvement initiatives and projects
• Utilize your analytic and problem solving skills, cross-functional collaboration, storytelling, and business acumen to implement incremental and large scale changes
• Ensure the Travel Managers and leadership are equipped with the data and KPIs necessary to make informed decisions regarding the people, process, and tools in use by the Travel team. Provide ongoing QA to ensure established processes are adhered to and surface outliers
• Partner with Signify’s Service Development team to perform issue/defect tracking, research/analysis on root cause, identification of potential solutions with owners and participate in obtaining buy-in, prioritization and execution of solutions once agreed upon
• Engage in day to day partnership with Clinician Management teams, Signify Recruiters, Signify Communications, Product teams as well as Travel vendors to triage defects, and support the deployment of new processes / technical features
• Manage time and projects effectively
• Ensure execution and compliance with Signify Health’s strategic initiatives

We are looking for someone with: 

• 5+years of experience with program implementation and management, project management and process design
• Critical thinker capable of developing creative solutions to complex problems
• Proven ability to plan, organize, prioritize and execute against cross functional initiatives on multiple projects simultaneously
• Understanding of key metrics and best practices for reporting / metric development
• Clear and effective communication skills at all levels of the organization
• Demonstrates competency in technology applications related to main business functions and technical proficiency required for new technology implementation and adoption
• Time management and organizational skills
• Continuous improvement mindset focused on driving efficiency and innovation
• Strong written and documentation skills; ability to create, organize, and communicate information in a clear, concise, and professional way
• Ability to recognize the need for proactive change; adapts to and motivates others to adopt values, strategies, goals and plans in response to changing business conditions

Education/Licensing Requirements:

• Bachelor’s degree in Business, Health Management or related field or equivalent experience

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable.

The base salary hiring range for this position is $46,988 to $75,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.