Organization Overview:

Cloud Application Services (CApS) provides world class SaaS delivery of DI SW SaaS enabled products to our global customers, which drives a demand for highly controlled and well documented processes and tools, withing CApS the Process and Tools Engineering team are responsible for the delivery of these processes and tools.

As our organization continues to rapidly evolve, the need for well-defined processes and process engineering as a discipline has never been in more demand, so if you have a passion for problem-solving, optimizing operations, and driving business excellence, we invite you to join our team.

Job Profile/Position Overview:

We are seeking a highly skilled and experienced Six Sigma Business Process Engineer to join our dynamic team in Cloud Application Services.

• Conduct thorough analysis of current business processes to identify bottlenecks, inefficiencies, and areas for improvement.

• Collaborate with cross-functional teams to understand business requirements and develop process improvement strategies.

• Help to drive the adoption of business process engineering standards into the wider business, supporting other business process engineering resources to meet and adopt these standards.

• Utilize Lean Six Sigma methodologies to design and implement optimized processes that reduce waste, improve quality, and increase productivity.

• Lead process improvement projects, including mapping as-is and to-be process flows, conducting root cause analysis, and implementing solutions.

• Develop and implement performance metrics and measurement systems to track progress and identify opportunities for further improvement.

• Provide training and guidance to employees on Lean Six Sigma principles, tools, and methodologies.

• Collaborate with stakeholders to ensure effective implementation of process improvements and monitor their ongoing impact.

• Stay up-to-date with industry trends and best practices in business process engineering and Lean Six Sigma methodologies.

• Clearly understand the process levels (L1 to L4) and how each level should be correctly represented.

• Clearly understand process interdependencies, interactions, inputs, and outputs to make sensible and considered business process improvement and optimization based predominantly on L2 and L3 processes.

• Collaborate with cross-functional teams to identify, analyze, and document current and future Level 2 and Level 3 business processes in Solutionlink applying Business Process Modeling Notation (BPMN) techniques and standards.

• Maintain L2 and L3 processes up to date when changes and variances have been introduced/identified.

• Ensure compliance with CApS Process Engineering regulatory standards and guidelines, best practices, and compliance requirements during process design and improvement.

• Maintain and promote standardized CApS Process Engineering process definitions and terminology across the organization.

• Lead functional and end-to-end process walkthroughs with stakeholders to define/identify process inputs, outputs, KPIs and Control Points.

• Understand stakeholder needs, requirements, and pain points to propose effective process solutions.

• Utilize Six Sigma methodologies to define, measure, analyze, improve, and control key business processes.

• Conduct process assessments to identify pain points, bottlenecks, and opportunities for optimization.

• Maintain CApS Process Engineering frameworks and taxonomies.

• Address resistance to change and ensure successful adoption of new processes.

• Influencing without authority.

• Certified Six Sigma Black Belt or Master Black Belt preferred.

• Proven experience in business process engineering, process improvement, and Lean Six Sigma methodologies.

• Strong knowledge and practical application of Business Process Modeling Notation (BPMN)

• Strong analytical skills with the ability to translate data into actionable insights.

• Excellent problem-solving and critical-thinking abilities.

• Proficient in process mapping and analysis tools such including BPMN, SolutionLink and Lucid.

• Strong project management skills with the ability to lead cross-functional teams.

• Excellent communication and interpersonal skills to collaborate with stakeholders at all levels.

• Ability to drive standards within and externally to the CApS organization.