Job Profile/Position Overview

The candidate will support the Siemens Xcelerator platform and will be responsible for identifying, managing, improving, and reporting on availability, resiliency, reliability, and stability efficiencies. This includes providing technical guidance and leadership to drive solutions, build & improve processes that deliver excellence. A positive relationship with the various product teams of the Xcelerator platform is vital to support core objectives. This roles success will be defined by product teams within DISW business units meeting their SLAs.

Responsibilities/Tasks

Provide & own the design, deployment, automation, and scripting solutions to drive new capabilities, visibility, and efficiency

Collaborate with other technical platforms and partners to engineer automated and integrated solutions between tools, services, teams that increase availability, reliability, and performance.

Own and ensure the internal and external SLA's meet and exceed expectations

Be part of maintaining a 24x7, global, highly available SaaS environment

Participate in an on-call rotation that supports our production infrastructure

Troubleshoot production availability incidents that often span across multiple teams and services.

Lead production incident post-mortems, and contribute to solutions to prevent problem recurrence; with the goal of automated response to all non-exceptional service conditions

Communicate to business and technical partners on incidents as they occur when they impact system performance or availability at a critical level

Required Education, and Experience

• Education: Bachelor's Degree or equivalent experience with at least two years in IT.
• Experience:
• Automation and Scripting: Over 4 years of experience in automation, including scripting and API development.
• Cloud Software Development: At least 3 years of experience in software development in cloud environments.
• Observability Tools: A minimum of 2 years of experience with observability tools such as Datadog, CloudWatch, CloudTrail, Elastic Stack, Grafana, or similar tools.

Over 2 years of experience with containerization, specifically Kubernetes

2+ years of expertise in Amazon Web Services (AWS) services

2+ years of expertise with tools such as Terraform, CloudFormation, Ansible, or similar.

2+ years proficiency with Python

Preferred Knowledge/Skills

Siemens Teamcenter software

Desired certifications include:

Datadog, Kubernetes, AWS or Azure certification

More than 2 years of proficiency as a Site Reliability Engineer or equivalent role

2+ years experience with issue/incident tracking tool

(ServiceNOW, ServiceDesk, Jira or equivalent tools)

2+ years with log management tools (ie ELK Stack)

2+ years experience Enterprise IT environment with distributed environments

Networking concepts, including firewalls, VPN, routing, load balancers, security and DNS

Senior level system administration experience, including troubleshooting, support, mentorship/training, and oversight Attachments

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens Software. 'Transform the everyday' and 'Accelerate transformation.'

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