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Principal Product Architect- Polarion

AT Siemens Digital Industries Software
Siemens Digital Industries Software

Principal Product Architect- Polarion

Pune, India

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Education/ Qualification (BE / B. TECH (IT / Comp / Mech))

Use your skills to move forward!

Experience:

  • 15 years of Polarion Support experience, with at least 3 years supporting a customer Production instance
  • Engineering degree or equivalent experience from a reputed university
  • English proficiency and the ability to produce clear documents are required. Outstanding analytical, communication, and organizational abilities
  • Ability to communicate complex technical concepts clearly and effectively
  • Contributes to process improvement in Application support and maintenance, providing feedback on the use of processes, systems, and tools in real world situations
  • Focusses on mentoring others to improve technical delivery & support across the business, proactively sharing knowledge to transfer expertise
  • Understands common software development principles and lifecycle
  • Ability to quickly adapt to a changing environment

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Roles and Responsibilities:

  • Tackle L2 tickets on the application
  • Apply patches on Test, UAT and Production Server
  • Document root cause analysis of issues
  • Reach out to GTAC for Product Issues and raise IRs
  • Communicate with users on issues
  • Co-ordinate with the Implementation team for L3 issues
  • Provide workarounds to issues
  • Work in shifts to support 24x7 customers
  • Develop Knowledge Management database for solved issues

Mandatory Skills:

  • Polarion installation & Configuration
  • Working experience with web applications, client-server architecture
  • Mentoring of junior team members
  • Strong analytical and trouble shooting skills
  • Has a systematic way to solve problems
  • Should be able to perform root cause analysis and arrive at the right solution
  • Excellent verbal and written communication skills
  • We require a Good Team player, Learning attitude - willing to learn new things
  • We need a candidate with Basic Linux and Windows Operating System knowledge

Certifications:

  • ITIL
  • AWS Cloud Certifications

Good to Have Skills:

  • Ability to automate some of the tasks
  • Scripting knowledge would be useful
  • Polarion implementation / customization experience
  • DBA knowledge on PostgreSQL
  • Knowledge of cloud-based hosting & Knowledge of AWS
  • Good understanding & knowledge of ALM processes
  • Working experience with ALM or Requirements Management or Test Management applications
  • Experience / knowledge with Apache Lucene
  • Use Pareto or 5 Why or any other Industry technique for root cause analysis
  • Technical competence required in Polarion ALM is helpful, however experience with competitive solutions such as Jira, IBM Rational Doors etc. may be considered
  • We need a candidate Working experience in an Agile environment
  • Working experience with Git / SVN

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

#LI-PLM

#LI-Hybrid

Client-provided location(s): Pune, Maharashtra, India
Job ID: Siemens_Digital-395323-en-1
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
    • On-site/Nearby Childcare
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Pension
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program