GENERAL SUMMARY
A Portal Specialist supports the day-to-day operations associated with the licensing of Siemens software products. The specialist supports the Digital Industries Software business unit within the Global Order to Cash division. It is expected for the Specialist to grasp the fundamentals of the order-to-cash process and coordinate the administrative tasks associated with the process.
ESSENTIAL FUNCTIONS
Assists the essential functions of local Global Order Management Analysts through active coordination of administrative and operational tasks. Key administrative activities include invoice delivery, documentation management and internal/external query analysis and resolution.
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Organizes meetings with internal (GOM, Sales Teams) and external stakeholders in relation to, but not limited to, billing topics, coordinates internal communications and supports Order Management Team as necessary.
Supports the accuracy and integrity of customer information, contracts, sales activities, and other necessary documents
Proficiently learns and navigates the programs/tools required at each stage of the process, which includes but is not limited to the company ERP system and the SAP instance
Contributes to the completion of additional administrative tasks depending on the needs of the team and division
REQUIRED SKILLS AND ABILITES
Demonstrates fundamental knowledge in Microsoft Applications and virtual collaborative tools and practices
Practices judgement and adherence to ethical business practices, corporate policies, and functional processes
Directs proper documentation management to ensure compliance and accessibility for internal/external auditors
Implements prevailing processes and procedures associated with the order to cash value chain
Communicates collaboratively with local and global teams/colleagues
Holds a professional working proficiency in English and Hebrew and exhibits professional communication etiquette in written and verbal exchanges
Fluency in additional language(s) will be considered an advantage
REQUIRED EDUCATION AND EXPERIENCE
A university level education, such as a bachelor's degree in a business-related field, is preferred
Alternative to a formal degree, the candidate may have a combination of 2+ years of experience in an administrative assistant role
Experience with office management, customer service, and administrative support
Experience following process within corporate office environment
Preferably has experience within a multi-national company environment
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
This role can expect a normal office environment, with the potential for hybrid work according to individual arrangements and business needs
Quarter-end and key project roll-out periods often see requests to work extended hours, as well as circumstances requiring management support or back-up roles
Weekends or holidays may be required in support of critical business needs