Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Polarion Application Support

AT Siemens Digital Industries Software
Siemens Digital Industries Software

Polarion Application Support

Zacatecas, Mexico

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Key Responsibilities

  • Interface with customers (end users, engineers, managers) to provide a solution or workaround to the problems reported regarding the use of our ALM solutions (Polarion and/or Polarion X) in a timely manner thus accelerating their time-to-vaue.
  • Assist in the communication flow between the global support team and the core team (developers, QA, R&D, PMs) in EU bridging the gap and allowing for quicker resolution to customers issues
  • If required, assist other support agents with complex problems like integration with multiple software products, hardware platforms, custom configurations, etc.
  • Provides business and technical feedback to software and hardware vendors.
  • Develop detailed and/or in-depth technical articles about troubleshooting, best practices, etc.
  • Provide guidance for junior engineers.
  • Sometimes be on call for an emergency shift work over a weekend
  • Ability to work independently, have desire to go above and beyond if opportunity arises

Want more jobs like this?

Get jobs in Zacatecas, Mexico delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Qualifications

Soft Skills:

  • Excellent interpersonal communication and customer care skills
  • Logical thinker with good analytical and problem-solving skills, be able to find untraditional solutions to resolve customer issues
  • Accurate writing, excellent verbal communication and record-keeping in fluent English
  • Experienced with direct communication with customers
  • Team player and willing to flex work schedule if needed to cover early or late shift

Technical Skills:

  • Ability to self-train, research, read documentation, and reproduce technical problems by following documentation and/or customer's use cases
  • Understanding of Agile and Waterfall development methodologies
  • Some knowledge, understanding and Experience with: HTML, XML, Java Script, SQL, Subversion, Git, PostgreSQL
  • Good understanding of Java, error messaging, stack traces, Heap Dump and Thread dump analysis
  • Good knowledge of Apache and various Authentication methods (SSO, Azure, LDAP, etc)
  • Experience with server administration, operating systems (Windows Server, Linux) configuration
  • Experience in technical writing
  • 2+ years' experience in technical customer support, understanding triage and SLAs

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

#LI-PLM

#LI-HYBRID

#LI-AL1

Client-provided location(s): Zacatecas, Mexico
Job ID: Siemens_Digital-434766-en-2
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
    • On-site/Nearby Childcare
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Pension
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program