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Siemens Digital Industries Software - Transform the everyday!
Siemens Digital Industries Software (DISW) is an innovation leader inautomation and digitalization. Closely, collaborating with partners andcustomers, we care about the digital transformation in the process and discreteindustries. With our Digital Enterprise portfolio, we provide and encouragecompanies of all sizes with an end-to-end set of products, solutions andservices to integrate and digitalize the entire value chain. Meaningfuloptimization for the specific needs of each industry, our outstanding portfoliosupports customers to achieve greater efficiency and flexibility. We areconstantly adding innovations to its portfolio to integrate groundbreakingfuture technologies.
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We offer a role with responsibility, independence, and the possibility tocontribute proactive. We foster a teamwork culture with room for individualdevelopment.
Please visit Siemens (siemensneo.com)
Infrastructure Engineer - Advanced
About the role:
Based in Cambridge, you will be amember of a global IT organization. You will be required to provide full IToperations support at our Cambridge office as well as some remote support for12 sites across Europe, involving client desktop support (Windows & LINUX);and administration and support of the Windows & LINUX serverinfrastructure. In addition to supporting day-to-day operations, you willinfluence, develop and contribute to the execution of the companies ITStrategy.
Responsibilities:
Operations
- Second level support for all client desktop computing issues (PC Hardware,Windows, LINUX, VMware).
- Administration of Windows File and Print Servers and Linux based servers.
- Consultative services to highly technical customer base, advising on ITtechnology and methodology choices.
- Communicate effectively and efficiently to end users and peers to resolvetickets.
- Closely adhere to operations processes and service level agreements,following ITIL best practice.
Customer Service
- Develop and maintain strong relationships with employees of all levels,from senior executives to individual contributors, via use of strong customerservice, interpersonal and technical skills.
- Demonstrate high standards of customer service and professionalism in allaspects for your work, conduct and appearance.
Operating mode:
- Stationary work in Cambridge office, 8am - 4 pm or 9am - 5pm.
Qualifications:
- Windows Desktop: Build, Optimisation, fault diagnosis, Security,virtualisation, VPN, Auto Deployment.
- LINUX Desktop: Build, Optimisation, fault diagnosis, Security,virtualisation, VPN, Administration, Scripting.
- Windows Server OS: Install, config, optimisation, clustering & highavailability, AD, GPO, monitoring, backup.
- Virtualisation: Workstation Virtualisation.
- IT Process: ITIL; Service, Change, Asset, Contract & Release Management.
- Ability to positively engage & build relationships with senior levelmanagement.
- Think strategically, manage your time well, challenge the status quo.
- Influence others, think outside your local site, prioritize, work as partof a geographically dispersed team, support customers on other sites.
- Develop and maintain good working relations with customers, maintain astrong customer focus, and exercise a high level of professionalism at alltimes.
Working at Siemens Software
Working at Siemens Software means flexibility - Choosing between working athome and the office at other times is the norm here. We offer great benefitsand rewards, as you'd expect from a world leader in industrial software.
We offer great benefits you'd expect from a world leader in industrialsoftware.
We are an equal-opportunity employer and value diversity at our company. Wedo not discriminate on the basis of race, religion, color, national origin,sex, gender, gender expression, sexual orientation, age, marital status,veteran status, or disability status.
Siemens Software. Transform the everyday!
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