Siemens EDA is a global technology leader in Electronic Design Automation software. Our
software tools enable companies around the world to develop highly innovative electronic
products faster and more cost-effectively. Our customers use our tools to push the boundaries
of technology and physics to deliver better products in the increasingly complex world of chip,
board, and system design.
Responsibilities:
Manage post-sales technical support activities, collaborate with sales teams on pre-sales engagements providing leadership and management for
Application Support Engineer team. These activities include establishing value for Siemens EDA products and differentiation from the competition.
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• Managing the customer support day-to-day functions i.e technical support to customer issues, responding to escalated customer support issues and implementing customer support processes to enhance customer satisfaction.
• Work closely with product marketing teams, sales management, account teams, ATMs and regional AEMs to understand business opportunities, develop and execute regional technical support plan to align with the sales account plans. Also managing resource levels within the technical team to align the right technical resources to support pre-sales, competitive replacement campaigns and post-sales engagements.
• To drive post-sales support business for Siemens EDA, using technical expertise and working directly with customers as a part of EDA support team to establish criteria for successful product adoption and driving customer success and satisfaction. Communicating frequently with peers and management on progress and account status.
• Provides coaching to facilitate development of Support Application Engineer team and drives individual and team achievement through the growth talks process.
• Establishes and maintains lines of communication with product engineering on issues such as considerations for product quality, reliability, and performance.
• Work with marketing and product managers to define new products and may provide insight from the field back to these groups.
• Manage Knowledge Management process for CAEs to develop relevant Knowledge Based Articles, Videos driving self-solve process for the customers.
• Assessing customers support statistics and preparing detailed reports on the findings and next steps.
• Overseeing and evaluating the team's ongoing training efforts.
• Interviewing and hiring new employees.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Managing the budget of the customer support department.
Job Qualifications:
• BSEE or BSCS degree is required; MSEE degree preferred; 5+ years in technical sales/support or verification implementation roles in Functional Verification in a relevant industry. Management experience preferred.
• Experience in and broad knowledge of Functional Verification technology and methodologies, in particular Questa platform preferred.
• Hands-on experience in testbench and RTL languages (UVM, SV, Verilog, VHDL) is a must. Broad understanding of ASIC design flows preferred.
• Experience with standard office applications like Word, Excel, and Powerpoint.
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design.
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