Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Application Support Engineer PLM (Teamcenter)

AT Siemens Digital Industries Software
Siemens Digital Industries Software

Application Support Engineer PLM (Teamcenter)

Turin, Italy

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

As a Teamcenter Application Support Engineer you will be in charge of providing exemplary technical support to our Teamcenter customer base, solution partners and internal professional services teams. You will become the main point of contact for customers, typically collaborating closely with Teamcenter system administrators through channels such as Microsoft Teams, telephone, and email, ensuring prompt and effective resolution of support tickets.

Want more jobs like this?

Get jobs in Turin, Italy delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Key responsibilities

  • Support Case Resolution: Handle incoming support cases from customers, analyze their problems and provide timely solutions or workarounds that meet their needs. Collaborate with our global software development organization and customer care teams to address customer issues efficiently.
  • Problem Analysis and Reporting: Under minimal supervision, analyze customer problems thoroughly and provide detailed problem examples to development teams. Write comprehensive problem and enhancement reports to facilitate continuous improvement of our products and services.
  • Technical Assistance: Offer technical assistance and guidance to team members encountering complex customer issues, applying your expertise to resolve difficult problems effectively.

Qualifications

  • Degree or equivalent experience in Computer Science, Mechanical Engineering, Mechanical Design
  • Sound knowledge of operating systems, databases and PLM software
  • Excellent interpersonal skills in English, both written and verbal, ability to convey technical information clearly and concisely
  • Analytical approach with the ability to diagnose and solve technical issues optimally
  • Collaboration & communication, as well as analytical thinking, are the traits we value
  • Ability to work effectively in a team with multiple nationalities and cultures as well as independently with minimal direction
  • Ability to prioritize business-critical (escalated) issues

Nice to have

  • Experience as a Teamcenter architect/consultant, support engineer or system administrator
  • Experience in managing and optimizing LDAP / Kerberos / SAML servers using Windows Domain Controllers and Active Directory
  • Knowledge of Linux and Windows OS server
  • Understanding of Docker and Kubernetes
  • Familiarity with TLS protocols, web servers, load balancers, proxies, firewall management, Network analysis / Wireshark
  • Proficiency in Oracle / MSSQL database administration
  • Additional European language skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Transform the everyday

#LI-ZM1

#LI-Hybrid

#LI-PLM

Client-provided location(s): Turin, Metropolitan City of Turin, Italy
Job ID: Siemens_Digital-441938-en-2
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
    • On-site/Nearby Childcare
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Pension
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program