As a Quality Analyst, you will:
- Study and understand detailed workflows for the function you support
- Work with the functional management team to establish quality scorecards that measure process, solution, product knowledge, industry knowledge and skills
- Establish rubrics for scoring guides that can be used by any scorer
- Conduct quality reviews that may include manual audits of records and calls to analyze trends for improvement opportunities
- Work with Enablement Managers on new hire onboarding to ensure new hires are meeting a high quality bar before beginning their job duties
- Report out on findings and recommend corrective actions
- Conduct proactive smart audits that identify areas of improvement or prevent potential issues in current processes
- Conduct ad hoc audits on request from other departments
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To be successful in this role, you will need:
- Bachelor’s degree required
- Entry level experience, specifically in quality and/or process improvement
- Knowledge of process improvement disciplines like Lean, Kaizen a plus
- Advanced skills in Excel/Google Sheets
- Self-starter, works independently and maintains positive, enthusiastic attitude
- Deep curiosity to understand root cause of issues
About ServiceTitan
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.
Perks & Benefits
1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend
Equal Opportunity Employer
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.
CCPA Notice for CA Residents applying to Jobs at ServiceTitan
Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice
Life at ServiceTitan
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