600 America Free Zone, Heredia, Heredia, Costa Rica

Team & Role:
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

This role is part of our Product Content organization, a global team that creates the written and multimedia technical content that helps our customers navigate and unlock the power of our products to achieve their business and digital transformation goals. We work closely with our product development, design, user research, and engineering partners to deliver just the right information, in just the right way, to enable our customers, creating an exceptional product and customer experience.

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused textual content, and multimedia assets required to help customers quickly and easily achieve their goals
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow content development processes, visual standards, and writing style
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Qualifications

Basic Qualifications (the must have):

• BA/BS degree or higher in Graphic Design, Art, Multimedia Production, Journalism, or Technical Writing; or an equivalent combination of education and experience in these or other related fields

• Knowledge of content development life cycles and graphic and video production processes
• Proficient in English, both written and verbal, to effectively partner with global teams and stakeholders

Preferred Qualifications (the nice to have):

• 4+ years work experience in technical communication

• Portfolio samples of your prior technical work that demonstrate your ability to communicate complex technical information clearly
• Experience using multimedia production tools including Adobe Creative Suite
• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment

• Ability and eagerness to demonstrate leadership by mentoring other content producers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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