Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Sr. Hardware Standards Engineer you will be a member of the team that is responsible for global hardware design, standards, and architecture.

• Develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide.
• Build and maintain server, storage, cloud service provider, and rack SKU documentation.
• Supports relationships with reseller/integrators, suppliers, and cloud service providers (AWS, Azure, and others.)
• Work to ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions.
• Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure.
• Design, build, and maintain operational configurations to ensure consistent deployments over time.
• Collaborate with various other engineering teams to plan hardware rollouts and address tactical issues.
• Assist team members with troubleshooting and problem remediation, as necessary.
• Act as a key contributor for quality and process improvement.

• 4+ years of datacenter technician and/or technical program manager experience required.
• Experience required in enterprise server solutions, enterprise storage solutions, rack-level power design/management, and complex network cabling design.
• Intermediate understanding of AC/DC power calculations
• Critical attention to detail is a must.
• Demonstrated ability to drive complex problems to resolution.
• Some travel required for first article inspections, trade shows, etc.
• Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field.
• Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience.
• Experience using the ServiceNow platform preferred but not required.
• Previous supervisor or leadership skills desired