Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
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Job Description
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Role:
ServiceNow is seeking a Partner Technology Strategist to support our Global Alliance Partners. In this role, you will be expected to provide technology strategy, solution development and on-going communication of the latest ServiceNow solutions/capabilities. Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the ServiceNow value proposition. You will work closely with other ServiceNow pre-sales resources aligned to your partner across the Globe to create synergies between the partner's strategy and ServiceNow's strategy within each target route to market.
What you get to do in this role:
- Lead architecture and design engagements with Partners on how ServiceNow meets the Business/IT needs for their end customer and how our Partner can transform entire industries using ServiceNow as a backbone for their solutions or offerings
- Evangelize our Global Solution Framework message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise
- Expand beyond technology or HRM frameworks and into Enterprise level frameworks such as APQC and Industry specific operating models (i.e eTOM) to cover the full breadth of Enterprise needs
- Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers
- Staying current on product developments/releases to provide guidance to Partners
- Forging trusted advisor relationships at the top levels at the Partner account
- Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved
- Coordinate with Partner leadership on sales and delivery enablement around created solutions
- Participate or lead awareness and enablement activities to spread Partner solutions to our internal sales teams
- Participate in and deliver Business Reviews with aligned account teams
- Provide mentoring and training to peers and other colleagues within our organization
- Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, "lunch and learns" etc.
- Provide oversight on, and ensure successful completion of Partner initiatives identified in joint business plans
- Promote ServiceNow training tools, sales tools and content, and information resources available to our Partner organizations, including on-going updates of platform/application advancements
- Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
- Travel for Partner, Customer, and Organizational activities
Qualifications
What you need to be successful in this role:
- 7+ years of Pre-Sales Solution Consulting experience
- Undergraduate degree in Commerce, Computer Science, Engineering etc.
- Working knowledge of modern web technologies and cloud computing
- Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
- Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
- Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
- Quick adoption and understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals
- Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
- Sharp business judgment, ability to see "big picture" and to prioritize
- Executive presence, strong verbal and written communication
- Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
- Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
- Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's)
- Experience in any of the key subject areas, with a demonstrated history delivering consulting services across the following:
- Enterprise Architecture (Strategy, Planning, Standards)
- Service Management
- AI Operations and Cloud Computing
- DevOps
- Security and Operations
- Integrated Risk Management
- Human Capital Management
- Financial Management
- User Experience
- Customer Engagement and Loyalty
Experience that will help you stand out:
- Experience with the ServiceNow product suite or competitive product suites highly desirable
- A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
- ServiceNow platform development experience
- Experience developing on competitive platforms
What we would love to see from you before or during an interview:
- Presentation and demonstration of our ServiceNow Story
- An inspiring portfolio of applications built on platforms such as ServiceNow
- Demonstration of any accessible projects you have built
This role requires approximately 25% travel.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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