In this role you will:

• Develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide.
• Build and maintain server, storage, cloud service provider, and rack SKU documentation.
• Supports relationships with reseller/integrators, suppliers, and cloud service providers (AWS, Azure, and others.)
• Work to ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions.
• Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure.

Qualifications

To be successful in this role you have:

• 2+ years of datacenter technician and/or technical program manager experience required.
• 2+ years of experience in at least two of the following areas: enterprise server solutions, enterprise storage solutions, rack-level power design/management, complex network cabling design.
• Basic understanding of AC/DC power calculations
• Critical attention to detail is a must.
• Demonstrated ability to drive complex problems to resolution.
• Some travel required for first article inspections, trade shows, etc.
• Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field.
• Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience.
• Experience using the ServiceNow platform preferred but not required.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $121,600 - $188,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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