Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Digital Experience organization enables and measures the unified customer journey, intelligently empowering customers through ServiceNow's ecosystem of products. As a Group Manager of Product Management, you will lead and mentor a team of Product Managers, while also being hands-on in product management, guiding the e2e digital experience of ServiceNow.com. Your role will span from the inception of ideas to execution, with an acute focus on delivering a best-in-class digital experience that drives acquisition, engagement, conversion, and retention. This position offers an opportunity to enhance your leadership skills and have a foundational impact on ServiceNow's go-to-market strategy.

• Manage, mentor, and inspire a team of Product Managers, fostering a high-performance culture.
• Create an environment that promotes collaborative learning and collective ownership of team's objectives.
• Develop your team members into capable leaders in their respective areas.

• Define product vision & strategy that aligns with digital priorities, informed by quantitative insights, customer pain points, and opportunities for improvement.
• Develop a multi-quarter product roadmap that aligns with the broader business strategy.
• Define key product success metrics, ensure they are instrumented, and lead with data-driven insights.
• Develop and manage an experimentation plan to test, learn, and iterate.
• Collaborate with cross-functional stakeholders to ensure product strategy reflects diverse perspectives and priorities.

• Oversee and participate in the planning, scoping, and prioritization of the product to achieve customer and business goals.
• Ensure the delivery of seamless digital user experiences across the customer journey touchpoints.
• Facilitate the collection, prioritization, definition, and translation of requirements into executable epics and features.
• Manage and oversee the product lifecycle end-to-end, including data monitoring, experience iterations, and stakeholder feedback loop.

• Be the main point of contact for internal and external stakeholders for your product area.
• Establish and maintain relationships with Product Managers across all scrum teams, evaluating and managing dependencies.
• Oversee the creation and maintenance of necessary documentation - product area lifecycle management guidelines, product strategy deck, stakeholder list, KPIs, etc.
• Represent your team in discussions with partners and senior company leaders, aligning resources and prioritization.

• 10+ years of experience working as a Product Manager, with at least 5 years in a leadership role, preferably in B2B Enterprise.
• Ability to thrive in an international, fast-growing environment.
• Exceptional strategic and critical thinking skills, paired with business acumen.
• Excellent communication skills to articulate business implications and product visions.
• Strong collaborative & partnership skills, demonstrated by successful work with diverse teams to drive business outcomes.
• Experience engaging with executive stakeholders, Architects, and extended program teams in a professional services environment.
• Demonstrated ability to learn technology quickly through instruction and self-training.
• Proven ability to manage and lead product managers, inspiring high performance and productivity.
• Deep understanding of devising and designing data-driven solutions and managing their implementation.
• Ability to define requirements, user experiences, and functional specifications.
• A growth mindset and ability to foster the same in your team.
• Experience in content management is desirable.