Go-To-Market (GTM) Org Change Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Go-To-Market (GTM) Org Change Manager is responsible for developing and orchestrating change management strategies for global GTM high-priority programs through all phases of the change adoption journey. This includes managing internal stakeholder relationships, leading the discovery and planning phases, and ensuring the progression of an integrated change management strategy to drive business objectives.

• Work collaboratively with manager and peers to adhere to and develop standard best-in-class OCM assets and deliverables including establishing and continuous improvement of business practices and processes supporting the GTM Programs and Change Management Team
• Ensure organizational change is appropriately assessed and managed for our selling roles and across the GTM teams
• There may be additional roles in scope beyond Sales and Operations, based on learnings from discovery assessments
• Work with key leaders and stakeholders across ServiceNow to drive discovery assessments to be able to quickly identify gaps, needs, and challenges
• Synthesize findings and develop recommendations and change adoption strategy
• Identify solutions and recommendations for short-term tactics for Executives, providing insights into best practices and coaching where needed
• Provide diagnostic/consultative guidance to support stakeholders and leaders across the ServiceNow Sales organizations
• Establish deployment plans and best practices for programs and enablement
• Lead and self-manage the end-to-end process of change management for a large-scale, global program alongside key Global Operations partners
• Craft appropriate charters, assessments, plans, integrated strategy, measurement tactics, feedback and change champion networks

• Experience with large tech company environments or high growth companies
• Leads through influence on cross-functional teams and thrives in a complex, fast-paced environment
• Comfortable in matrixed organization and able to adapt to needs of varying maturity levels within GTM and Sales organizations
• Minimum 8 years professional experience in change management, program/project management, communications, management consulting, enablement, or related
• Knowledge of change management best practices and be able to effectively adapt to apply unique solution based on needs including Agile programs, fast-paced timelines
• Strong ability to creatively leverage tools, systems, processes, and models to provide solutions to reach business objectives
• Demonstrates ability to collaborate with peers while maintaining focus on outcomes and/or removing barriers
• Aware of market landscape, enterprise cloud computing, Software as a Service (SaaS) delivery models is helpful

• Bachelor's degree (BS/BA)
• Graduate work in business, leadership, change management, or related is a plus