Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role:

The Customer Marketing Sourcing & Qualification Team Lead is responsible for overseeing the identification, evaluation, and prioritization of potential customer advocates for the Customer Marketing program. This position involves managing a team of Sourcing & Qualification Managers, developing and implementing sourcing strategies, and collaborating with cross-functional teams to ensure a steady pipeline of qualified customer advocates. The Team Lead will work closely with the Customer Story Development team to facilitate a smooth handover of qualified advocates for content creation.

• Team Management: Oversee and mentor a team of Sourcing & Qualification Managers, providing guidance and support to achieve sourcing goals.

• Sourcing Strategy: Develop and execute a comprehensive sourcing strategy to identify potential customer advocates across various industries, regions, and product lines.

• Qualification Process: Establish and refine the qualification criteria and process to evaluate the suitability of potential customer advocates.

• Stakeholder Engagement: Foster strong relationships with internal stakeholders, such as Sales, Customer Success, and Product Marketing, to align sourcing efforts with their objectives.

• Pipeline Optimization: Monitor and optimize the pipeline of qualified customer advocates, ensuring a balanced representation and sufficient volume to meet content production needs.

• Handover and Collaboration: Work closely with the Customer Story Development team to ensure a seamless handover of qualified advocates and provide necessary background information.

• 12+ years of work experience leading customer qualifications/acquisitions teams

• Team Leadership: Proven experience in managing and mentoring a team of sourcing and qualification professionals.

• Sourcing Expertise: Deep understanding of various sourcing channels, techniques, and best practices.

• Stakeholder Management: Exceptional ability to build and maintain relationships with senior stakeholders across the organization.

• Strategic Thinking: Strong strategic mindset to develop and execute sourcing strategies that align with organizational goals.

• Process Improvement: Continuous drive to enhance processes, tools, and workflows for increased efficiency and effectiveness.

• Data-driven Decision Making: Ability to analyze pipeline data, identify trends, and derive actionable insights.

• Communication and Collaboration: Excellent communication skills to effectively collaborate with cross-functional teams and ensure smooth handovers.

• Adaptability: Flexibility to adjust sourcing strategies and qualification criteria based on evolving business needs and market conditions.

• Curiosity for AI & Innovation: We're looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must!