Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is currently seeking a highly driven Cash Collections Analyst, based in our offices in Hyderabad. This opportunity involves close communication with external customers and active working with the Order Processing Team, Sales and Sales Operations, Tax, and other cross-functional teams.

• Logical task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.
• Ability to communicate effectively both within the organization and externally with customers to build long-lasting successful relationships.
• The ability to work independently and collaboratively in a team environment, showing a desire to grow professionally to support the current and future growth of ServiceNow.
• A process improvement mindset with a desire to look for ways to increase efficiency and service.

• Minimum 3+years of experience in Cash Collection Process.
• Be responsible for tasks within the AR function, including Cash Collections, Query Resolution, Dunning and Reporting.
• Be responsible for collections and reconciliation of customer accounts. Analyze to determine past-due accounts and make collection via telephone, email, and letter.
• Conduct a proactive follow-up on customer payments, ensuring cash is collected by the due date and pre-empting issues that could lead to a delayed payment. Maintaining daily contact with customers to ensure that cash is received on or before the due date while keeping a high level of customer satisfaction.
• Assist in maintaining relevant and accurate customer master records, while ensuring all internal controls and SOX policies are followed.
• Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations
• Participate in AR-related projects, including UAT and system testing, with relevant teams in EMEA, APJ, and the US as the company continues to grow and develop.