Who we are
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet''s most beautiful places, to build community, to engage with locals and fellow traveler's, to work and enjoy new adventures.
What the role is
In the B2B role, your main focus is ensuring we grab our fair slice of the corporate and group business pie. The gig covers multiple properties down under in Australia such as Magnetic Island, Brisbane and two locations in Melbourne.
This position report to the Country Commercial Director and will be implementing Sales strategies and following corporate procedures. Knows very well the market and will be developing partnerships and brand promotions.
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What you will be doing
Sales
Create, manage and execute the location''s sales actions plan and forecast
Achieve revenue goals for all products (accommodation, F&B, Explore, Cowork, Wellness)
Manage, retain and grow established customers (individual) and groups (group business)
Responsible for all sales processes at location level and synergies with other country or global locations.
Dealing with customer enquiries and aiming to meet their expectations.
Oversee the customer experience for fam trips, and educational visits for customers
Cross-selling of products (i.e. Explore products to other businesses locally)
Upselling and cross-selling in location level to optimize revenue per customer
Manage the location''s OTAs inquiries
Open new sales channels and manage existing ones
Group sales conversion, turnover and operational support
Create local level packages based on special events and local experiences offered (lead the collaboration with country and global level sales teams)
Responsible for ensuring all the location team is appropriately using Rezdy and Winks PMS (must check systems minimum 5 times a day)
Close local level deals for groups and packages (corporate offsites, student groups, etc.) with the help of country and global teams when needed
Sourcing new tour products and destinations to meet consumer demands.
Prospect new clients e.g. Tour Operators, Corporate, DMCs, Travel Agencies, M&E Agencies and Creative Marketing Agencies
Ensure all staff is properly trained on Selina products, and how to sell and cross-sell them.
Responsible for establishing and monitoring incentive campaigns the front-line team
Provide sales performance reports the country and regional leadership on tracking progress against targets, successes and challenges
Report analysis on Guest Satisfaction Surveys
What you need for the role
Degree in Sales, Marketing or Business Administration
Local hospitality Market knowledge
Hotel revenue management knowledge
OTAs management
Tour Operations
Forecasting and budgeting
English proficiency and local language
Minimum 3 years in sales management
Marketing management
Public Relations management
Previous experience in sales in hospitality is a plus
Time Management, Creativity and Cultural Sensitivity Skills
Revenue and Profit Oriented
Previous experience with community engagement
Excellent communication skills, verbal and written
Able to work independently and creatively to close new sales opportunities
Able to work and collaborate in a matrix environment
Strong negotiation and relationship management skills
What can you expect
Competitive salary
Performance bonus
No dress code
Pet-friendly (as long as your pet is friendly)
Multiple online training opportunities
Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
Have your birthday off
Amazing referral program with cash and global holiday packages; we know you hang out with other great people
Extra country-specific benefits; we can tell you more during the application process