Position Summary: Provide supervision to staff involved in the provision of case management services.

Principal Responsibilities:

• Supervise social workers and community workers in daily operations of case placement, - supervision, coordination, and/or client relations, and problem solve/resolve emergent issues.
• Assist staff members through regularly scheduled individual conference in analyzing case problems and improving their diagnostic and helping skills.
• Maintain established agency policies and procedures, objectives, quality assurance program and safety standards.
• Consult with and keep department director informed of activities, needs, and problems related to demands.
• Assure that staff adhere to mandates established by contract and that quality service as well as case coordination services are provided.
• Assist in assessing the case worker's skills and identify specific training needs for staff.
• Evaluate performance of staff periodically and reports to the director.
• Supervise and direct case workers in developing written care plans and comprehensive assessment forms.
• Attend case conferences with social work staff from other departments and agencies.
• Attend community based.
• Attend and actively participate in staff meetings.
• Review case records to ensure that services are provided according to the assessed care plan.
• Assist in resolving difficult client issues.
• Help client and family through individual or group conferences to understand, accept, and follow care plan recommendations.
• Participate in planning for improving services by interpreting social factors pertinent to development of program.
• Provide coverage for workers who are out of office, sick or on vacation.
• Substitute for Director in his/her absence.

• MSW required
• Two years human services experience.
• One year supervisory experience.
• Valid driver's license and car registration.
• Bilingual Chinese or Korean preferred.
• Working knowledge of Microsoft Office Suite and other technology.
• Able to work independently.
• Excellent verbal and written skills.
• Excellent customer service skills.

• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Occasionally exposure to toxic or caustic substances and outdoor weather conditions; risk of exposure to pathogens and unsanitary conditions in client's homes.