Manager, Workflow Support
North Carolina, USA • South Carolina, USA • Virginia, USA • West Virginia, USA • Virtual Req #2157
Wednesday, October 23, 2024
Segra is searching for a dynamic and experienced Manager, Workflow Support.
Role Overview:
Manager, Workflow Support will lead a team to ensure process and system adherence. The Manager will be responsible for providing ongoing guidance and direction to the team, ensuring all pre and post sales inquiries are evaluated and responded to in a timely manner. The Workflow Support team is responsible for providing guidance and direction to all departments in both pre and post sales to ensure all corporate and customer goals are achieved efficiently and effectively via process and systems. The Manager, Workflow Support will also provide guidance across organizations to ensure the End-to-End process is trained, understood, and utilized. The Manager will focus on strong team dynamics within their department to provide excellent internal service cross-organizationally. The Manager will also act as the Subject Matter Expert for all processes and data workflows to ensure the direction provided is in the best interest of the corporation.
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Required Qualifications:
- Minimum of 3 years of experience working in Telecommunications.
- Prior leadership experience with direct reports or leadership training experience.
- Must be process and workflow minded, with an understanding of data integrity, which includes data auditing and data management.
- High school diploma, GED, and/or higher education (i.e. - bachelor's degree, associate degree, etc.)
Preferred Qualifications:
- Previous experience leading a team of 8+ employees.
- Computer Literacy Skills: Dynamics, eSuite Solution, SharePoint, Microsoft Office Suite, CV Ticket, ArcGIS software by ESRI, AKIPS Bandwidth Utilization Portal, Ceridian Dayforce, Port Control, DASH Address Validation Tool, SiteOrigin WordPress, Multiple Third-Party CSR Portals, etc.
- Ability to learn quickly and be adaptable to work within multiple database applications and modules to monitor the quote workflow from signature to biller.
- Ability to manage multiple projects and escalations in a fast-paced environment.
- Must be a positive and engaged leader.
- The customer is the focal point of all decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty, and advocacy.
- Ability to display a professional and polished demeanor and image when working with customers.
- Ability to work with all levels of leadership as well as internal departments to assist with managing escalations.
- Ability to meet with clients in person or virtually.
- Excellent communication skills (written and verbal)
About Segra:
Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Other details
- Job Family Business Integration
- Pay Type Salary