Schneider Electric's Cooling Business Unit is passionate about helping our customers meet their Datacenter Cooling needs. In this position, the VIP Customer Satisfaction Manager leads the improvement of the customer experience for our most critical Cooling customers. The VIP Customer Satisfaction Manager will ensure issue resolution is delivered in a timely manner and is communicated well to our customers. The VIP Customer Satisfaction Manager must collaborate with our Offer Quality Leaders, Level 3 Technical Support Staff, and various other SE personnel to manage critical issues, provide RCA/8D reports, and ensure proper prioritization. This position requires a strong technical background with solid communication, organization, and issue management skills.
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What will you do?
- Manage resolution for critical and escalated issues affecting Cooling VIP customers
- Communicate and present 8D progress to customers affected by critical issues
- Provide holistic approach to issue resolution and communication for customers affected by multiple concerns across different regions, locations, or aspects of their business
- Ensure resolution priorities are established and maintained
- Champion "Quality Marketing" both internally and externally to promote our quality initiatives and continuous improvement
What skills and capabilities will make you successful?
- Bachelor's degree in technical discipline is preferred, and 5+ years of relevant experience
- A proven record of problem solving, excellent communication skills, quality systems, and knowledge of mechanical, electrical, and control systems
- Experience in handling multiple problems and working on cross-functional teams
- Demonstrated ability to communicate, lead, and influence at all levels within Schneider Electric and with our customers
- Experience with quality engineering tools and practices is preferred: process mapping, 8D process, statistical analysis, etc.
- Must be self-motivated, have good interpersonal skills, capable of managing multiple workstreams, and solving complex problems through innovative thought and experience
- International communication experience is a plus
- Strong professional and organizational skills, attention to detail, computer skills, and ability to work independently
- Willingness to travel up to 25% to domestic and international locations
What 's in it for you?
- Permanent contract;
- Flexibility at work;
- Exciting work in an international company, with opportunities to lead and contribute to various collaborative projects with cross-regional teams;
- Special training tailored to your needs and career goals;
- Opportunities for growth based on clear development paths;
- An environment where employees have equal opportunities to reach their full potential, depending on personal performance and aspirations;
- Global Family Leave programme;
- Ticket restaurant or canteen meals;
- Share ownership plans;
- Welfare programmes that can be extended to your family;
- Health insurance and professional/extra-professional accident insurance.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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