Company Overview: Schneider Electric is a leading provider of cooling and air-conditioning solutions for computer and data center applications. We are committed to delivering high-quality products and exceptional customer support.
Job Description: We are seeking a knowledgeable and customer-oriented Cooling/Air-Conditioning Technician or Engineer to provide telephone support for our computer and data center applications. The ideal candidate will be well-versed in all aspects of the industry, with specific experience in DX and chilled water applications. This individual will play a key role in providing pre-sales and post-sales support to our customers.
Key Responsibilities:
- Provide technical support and guidance to customers via telephone and email.
- Assist customers with product selection, system design, and troubleshooting.
- Attend appropriate quality conference calls.
- Collaborate with the sales team to provide technical expertise during the pre-sales process.
- Conduct post-sales support by addressing customer inquiries and resolving technical issues.
- Stay updated on industry trends, best practices, and product developments.
- Contribute to the development of technical support documentation and resources.
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Requirements:
- Must speak, read, and write Spanish Fluently and Accurately.
- Must have a working knowledge of English.
- Knowledge or Portuguese would be very advantageous.
- Proven experience in the cooling/air-conditioning industry, specifically in DX and chilled water applications.
- U derstanding of computer and data center cooling requirements would be a distinct advantage .
- Excellent PC literacy and proficiency in relevant software applications.
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Strong problem-solving and analytical abilities.
Education and Certifications:
- Served Recognised Apprenticeship as a Refrigeration / Air Conditioning Technician OR have a Diploma / Degree in Mechanical Engineering or related field .
- Relevant certifications in cooling and air-conditioning systems (e.g., HVAC certifications) are advantageous.
Join our team and be part of a dynamic company that values innovation, excellence, and customer satisfaction. If you meet the above criteria and are passionate about providing top-tier technical support, we would love to hear from you.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.